Narrative:

Passenger started throwing ice cubes at religious official seated fwd of her. Became vocal with him. We moved her further back in coach. She continued verbally disturbing everyone. She was asked to stop, but did not. Flight attendant #1 gave her our 'in-flight disturb form' to read. This only made her more upset and vocal. We informed her if she didn't stop we would have to restrain her with our flex cuffs. She said go ahead because we were all going to die today anyway. She was kicking and screaming, 2 volunteers helped hold her down and get her cuffed. She continued to swear, curse and sing prayers that she is god and we must all die. She cursed many other religions and races, started speaking in other languages. She said she had a bomb and would blow up the aircraft because her husband (middle eastern sounding name) hated americans. I was on the interphone with captain, decided to land to have her removed. Her behavior became more disruptive as she continued to threaten other passenger around her. Landed with no further problems. Local government security and police removed passenger. Aircraft security check and bag removal completed. This passenger seemed very nice and normal to me when I served her. She had a bloody mary and did not appear intoxicated or strange in any way. However, after the incident, many passenger told me that they saw her prior to boarding drinking beer and playing with a wheelchair. If our agent saw this behavior, he/she should have informed a flight attendant prior to boarding. Alcohol could have been a factor, but she had 1/3 of her drink when the #1 flight attendant took it away. Then we re-seated her. She was totally fine for the first hour of the flight.

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Original NASA ASRS Text

Title: CABIN ATTENDANT AND PAX RESTRAINED DISRUPTIVE FEMALE PAX. B757 DIVERTED TO AN INTERMEDIATE ARPT, WERE MET BY LAW ENFORCEMENT AND SECURITY AND PAX WAS REMOVED.

Narrative: PAX STARTED THROWING ICE CUBES AT RELIGIOUS OFFICIAL SEATED FWD OF HER. BECAME VOCAL WITH HIM. WE MOVED HER FURTHER BACK IN COACH. SHE CONTINUED VERBALLY DISTURBING EVERYONE. SHE WAS ASKED TO STOP, BUT DID NOT. FLT ATTENDANT #1 GAVE HER OUR 'INFLT DISTURB FORM' TO READ. THIS ONLY MADE HER MORE UPSET AND VOCAL. WE INFORMED HER IF SHE DIDN'T STOP WE WOULD HAVE TO RESTRAIN HER WITH OUR FLEX CUFFS. SHE SAID GO AHEAD BECAUSE WE WERE ALL GOING TO DIE TODAY ANYWAY. SHE WAS KICKING AND SCREAMING, 2 VOLUNTEERS HELPED HOLD HER DOWN AND GET HER CUFFED. SHE CONTINUED TO SWEAR, CURSE AND SING PRAYERS THAT SHE IS GOD AND WE MUST ALL DIE. SHE CURSED MANY OTHER RELIGIONS AND RACES, STARTED SPEAKING IN OTHER LANGUAGES. SHE SAID SHE HAD A BOMB AND WOULD BLOW UP THE ACFT BECAUSE HER HUSBAND (MIDDLE EASTERN SOUNDING NAME) HATED AMERICANS. I WAS ON THE INTERPHONE WITH CAPT, DECIDED TO LAND TO HAVE HER REMOVED. HER BEHAVIOR BECAME MORE DISRUPTIVE AS SHE CONTINUED TO THREATEN OTHER PAX AROUND HER. LANDED WITH NO FURTHER PROBS. LCL GOVERNMENT SECURITY AND POLICE REMOVED PAX. ACFT SECURITY CHK AND BAG REMOVAL COMPLETED. THIS PAX SEEMED VERY NICE AND NORMAL TO ME WHEN I SERVED HER. SHE HAD A BLOODY MARY AND DID NOT APPEAR INTOXICATED OR STRANGE IN ANY WAY. HOWEVER, AFTER THE INCIDENT, MANY PAX TOLD ME THAT THEY SAW HER PRIOR TO BOARDING DRINKING BEER AND PLAYING WITH A WHEELCHAIR. IF OUR AGENT SAW THIS BEHAVIOR, HE/SHE SHOULD HAVE INFORMED A FLT ATTENDANT PRIOR TO BOARDING. ALCOHOL COULD HAVE BEEN A FACTOR, BUT SHE HAD 1/3 OF HER DRINK WHEN THE #1 FLT ATTENDANT TOOK IT AWAY. THEN WE RE-SEATED HER. SHE WAS TOTALLY FINE FOR THE FIRST HOUR OF THE FLT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.