Narrative:

Before landing into sju, aircraft did not sound normal. I usually work in the front as #3 flight attendant, but this month, I was #2 flight attendant. I've been in the back of an airplane most of my life, so when I say it didn't sound normal, I can't put my finger on it, it just sounded weak and quiet. On approach, we pulled up and made an abrupt hard left. I could see that we were not in our usual approach for landing. I've lived in sju for 6 yrs. We were over old san juan. The captain called back to say we had a malfunction with an indicator, he was checking it out, regarding the flaps. We flew out over the ocean. I assumed we were 'dumping fuel.' I've done that before too into sju. Then the captain called back and wanted to know how many passenger we had onboard. I said full. The cabin lights were out. I tried to turn them on to full bright, but the #1 flight attendant had the main switch turned off. So I called to have him turn them on. He asked why. I said so we can see. He did. The passenger in the last row overheard me tell the #4 flight attendant what was going on so I got up to calm them down. If there was a phone for the #4 flight attendant, I wouldn't have had to do that. The captain said this was routine for them, however, fire trucks meeting the aircraft and no flaps doesn't mean routine to me. We didn't prepare the cabin or passenger for emergency landing based on the captain's instructions, but the #4 flight attendant and I were ready to evacuate if necessary. We landed fast. Everything was fine. Fire trucks checked for fire, we went to the gate. Needs: #4 flight attendant needs a phone. The red strap needs to be removed from door, it interferes with assessment out of windows, and is of no use to anyone except boeing. #1 flight attendant didn't feel there was an emergency, but under the circumstances, I think he should have been prepared for one, the rest of us were.

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Original NASA ASRS Text

Title: B737 CREW HAD A REDUCED, OR NO FLAP LNDG AT SJU.

Narrative: BEFORE LNDG INTO SJU, ACFT DID NOT SOUND NORMAL. I USUALLY WORK IN THE FRONT AS #3 FLT ATTENDANT, BUT THIS MONTH, I WAS #2 FLT ATTENDANT. I'VE BEEN IN THE BACK OF AN AIRPLANE MOST OF MY LIFE, SO WHEN I SAY IT DIDN'T SOUND NORMAL, I CAN'T PUT MY FINGER ON IT, IT JUST SOUNDED WEAK AND QUIET. ON APCH, WE PULLED UP AND MADE AN ABRUPT HARD L. I COULD SEE THAT WE WERE NOT IN OUR USUAL APCH FOR LNDG. I'VE LIVED IN SJU FOR 6 YRS. WE WERE OVER OLD SAN JUAN. THE CAPT CALLED BACK TO SAY WE HAD A MALFUNCTION WITH AN INDICATOR, HE WAS CHKING IT OUT, REGARDING THE FLAPS. WE FLEW OUT OVER THE OCEAN. I ASSUMED WE WERE 'DUMPING FUEL.' I'VE DONE THAT BEFORE TOO INTO SJU. THEN THE CAPT CALLED BACK AND WANTED TO KNOW HOW MANY PAX WE HAD ONBOARD. I SAID FULL. THE CABIN LIGHTS WERE OUT. I TRIED TO TURN THEM ON TO FULL BRIGHT, BUT THE #1 FLT ATTENDANT HAD THE MAIN SWITCH TURNED OFF. SO I CALLED TO HAVE HIM TURN THEM ON. HE ASKED WHY. I SAID SO WE CAN SEE. HE DID. THE PAX IN THE LAST ROW OVERHEARD ME TELL THE #4 FLT ATTENDANT WHAT WAS GOING ON SO I GOT UP TO CALM THEM DOWN. IF THERE WAS A PHONE FOR THE #4 FLT ATTENDANT, I WOULDN'T HAVE HAD TO DO THAT. THE CAPT SAID THIS WAS ROUTINE FOR THEM, HOWEVER, FIRE TRUCKS MEETING THE ACFT AND NO FLAPS DOESN'T MEAN ROUTINE TO ME. WE DIDN'T PREPARE THE CABIN OR PAX FOR EMER LNDG BASED ON THE CAPT'S INSTRUCTIONS, BUT THE #4 FLT ATTENDANT AND I WERE READY TO EVACUATE IF NECESSARY. WE LANDED FAST. EVERYTHING WAS FINE. FIRE TRUCKS CHKED FOR FIRE, WE WENT TO THE GATE. NEEDS: #4 FLT ATTENDANT NEEDS A PHONE. THE RED STRAP NEEDS TO BE REMOVED FROM DOOR, IT INTERFERES WITH ASSESSMENT OUT OF WINDOWS, AND IS OF NO USE TO ANYONE EXCEPT BOEING. #1 FLT ATTENDANT DIDN'T FEEL THERE WAS AN EMER, BUT UNDER THE CIRCUMSTANCES, I THINK HE SHOULD HAVE BEEN PREPARED FOR ONE, THE REST OF US WERE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.