B733 was struck by jetway while parked at oak.

Attributes
ACN	585348
Time
Date	200306
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : oak.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Dusk
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground other : gate arrival
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
ASRS Report	585348
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	ground encounters other non adherence : company policies non adherence : published procedure
Independent Detector	other other : person 3
Resolutory Action	none taken : detected after the fact
Consequence	other other other
Supplementary
Problem Areas	Company Environmental Factor
Primary Problem	Company

Narrative:

On arrival at the gate in oak with parking brake set, the jetway made contact with the aircraft with enough force to scratch the paint of aircraft 2 ft aft and 1 ft below door 1L door line. The scratches were deep enough to also remove the primer coat and was caused by 2 screws holding down rubber pad on the jetway edge. After passenger deplaned, captain asked jetway to be pulled back to inspect damaged area. 'Maintenance controller' was notified and logbook entry was made. This was the last leg of the 'identification' and also for the aircraft that night. It seemed that individuals receiving our flight felt rushed since they were still unloading the bags from an earlier arrival. Jetway driver seemed very erratic when maneuvering the jetway.

Original NASA ASRS Text

Title: B733 WAS STRUCK BY JETWAY WHILE PARKED AT OAK.

Narrative: ON ARR AT THE GATE IN OAK WITH PARKING BRAKE SET, THE JETWAY MADE CONTACT WITH THE ACFT WITH ENOUGH FORCE TO SCRATCH THE PAINT OF ACFT 2 FT AFT AND 1 FT BELOW DOOR 1L DOOR LINE. THE SCRATCHES WERE DEEP ENOUGH TO ALSO REMOVE THE PRIMER COAT AND WAS CAUSED BY 2 SCREWS HOLDING DOWN RUBBER PAD ON THE JETWAY EDGE. AFTER PAX DEPLANED, CAPT ASKED JETWAY TO BE PULLED BACK TO INSPECT DAMAGED AREA. 'MAINT CTLR' WAS NOTIFIED AND LOGBOOK ENTRY WAS MADE. THIS WAS THE LAST LEG OF THE 'ID' AND ALSO FOR THE ACFT THAT NIGHT. IT SEEMED THAT INDIVIDUALS RECEIVING OUR FLT FELT RUSHED SINCE THEY WERE STILL UNLOADING THE BAGS FROM AN EARLIER ARR. JETWAY DRIVER SEEMED VERY ERRATIC WHEN MANEUVERING THE JETWAY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.