A B-777 in cruise on overwater operation dumped fuel and diverted due to no water in potable water t...

Attributes
ACN	589041
Time
Date	200307
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : takeoff roll ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 50
ASRS Report	589041
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	aircraft equipment problem : critical other anomaly other
Independent Detector	aircraft equipment other aircraft equipment : water quantity indicator other other : person 2
Resolutory Action	flight crew : diverted to another airport flight crew : landed as precaution
Consequence	other other
Supplementary
Problem Areas	Cabin Crew Human Performance Flight Crew Human Performance Aircraft
Primary Problem	Aircraft

Narrative:

Took off and leveled. 45 mins after takeoff, the purser called the aft gallery area and explained we only had 3 gallons of water on aircraft. 5-10 mins later, she told us that we could be landing in ord for water. About 10 mins later, the cockpit called us and said we would be landing. We had 2 1/2 hours to ord. They had to dump fuel. We decided to do the meal and beverage service. Completed the services and landed. No one got off. Mechanics came on and closed off the lavatory 2L. Water was then put on and refueled. We were given 297 gallons of water. Continued to lhr. Callback conversation with reporter revealed the following information: the reporter stated the water tanks were svced at the departure station and the service slip was delivered to the cockpit. The reporter said en route the tanks were checked and found to be almost empty and the decision was made to land at ord for water service. The reporter stated at ord the tanks were svced and 2 aft lavatories were taken OTS for leaking.

Original NASA ASRS Text

Title: A B-777 IN CRUISE ON OVERWATER OP DUMPED FUEL AND DIVERTED DUE TO NO WATER IN POTABLE WATER TANKS.

Narrative: TOOK OFF AND LEVELED. 45 MINS AFTER TKOF, THE PURSER CALLED THE AFT GALLERY AREA AND EXPLAINED WE ONLY HAD 3 GALLONS OF WATER ON ACFT. 5-10 MINS LATER, SHE TOLD US THAT WE COULD BE LNDG IN ORD FOR WATER. ABOUT 10 MINS LATER, THE COCKPIT CALLED US AND SAID WE WOULD BE LNDG. WE HAD 2 1/2 HRS TO ORD. THEY HAD TO DUMP FUEL. WE DECIDED TO DO THE MEAL AND BEVERAGE SVC. COMPLETED THE SVCS AND LANDED. NO ONE GOT OFF. MECHS CAME ON AND CLOSED OFF THE LAVATORY 2L. WATER WAS THEN PUT ON AND REFUELED. WE WERE GIVEN 297 GALLONS OF WATER. CONTINUED TO LHR. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE WATER TANKS WERE SVCED AT THE DEP STATION AND THE SVC SLIP WAS DELIVERED TO THE COCKPIT. THE RPTR SAID ENRTE THE TANKS WERE CHKED AND FOUND TO BE ALMOST EMPTY AND THE DECISION WAS MADE TO LAND AT ORD FOR WATER SVC. THE RPTR STATED AT ORD THE TANKS WERE SVCED AND 2 AFT LAVATORIES WERE TAKEN OTS FOR LEAKING.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B-777 in cruise on overwater operation dumped fuel and diverted due to no water in potable water tanks.