Narrative:

On approach to runway 16L, I was flying a visual approach with the ILS tuned as a back up. I was on speed and descent rate was normal. WX was VFR and winds were approximately 130 degrees at 6-10 KTS. The approach was stable. At about 100 ft AGL, I noticed the wind shifted to approximately 190 degrees at 6 KTS. I adjusted my crab angle to compensate for the windshift. I retarded the throttles at 50 ft, flared and landed firmly in the touchdown zone. The touchdown was more firm than normal, but the aircraft did not bounce and there was no loss of control. I reversed the engines, slowed to taxi speed and taxied to the gate. The engines were shut down and the parking checklist accomplished. I exited the flight deck to say goodbye to the passenger. The passenger were cordial and in good spirits. A few mins later, a female passenger approached me and said her neck was sore after the landing. I told her to see the gate agent and that she would be taken care of. A few mins later, I went to the gate podium to check on the passenger and found that she was being attended by 2 paramedics. She seemed fine and in good spirits and commented that this was a hard landing but that she had been in harder lndgs. I said 'yes madam, me too.' one of the paramedics asked about the landing and I told him it was a little harder than usual, but in my opinion not injury producing. I went back to the airplane to prepare for our flight to dfw. About 20 mins after airborne, I received a message from the shift manager asking about the landing and that some passenger were complaining at baggage claim. I told her it was firm and to a layman it might seem like a hard landing. I notified dispatch and was told to file a captain's report and to call the duty manager when I landed at dfw.

Google
 

Original NASA ASRS Text

Title: UPON ARR AT THE GATE AFTER A FIRM LNDG ON RWY 16L AT DEN A FEMALE PAX ADVISED THE CAPT THAT HER NECK WAS SORE AND SHE FELT IT WAS THE RESULT OF THE LNDG. PAX PROCEEDED TO REQUEST PARAMEDICS AND SHORTLY THEREAFTER THE COMPANY ADVISED THAT OTHER PAX WERE COMPLAINING OF THE LNDG AS WELL.

Narrative: ON APCH TO RWY 16L, I WAS FLYING A VISUAL APCH WITH THE ILS TUNED AS A BACK UP. I WAS ON SPD AND DSCNT RATE WAS NORMAL. WX WAS VFR AND WINDS WERE APPROX 130 DEGS AT 6-10 KTS. THE APCH WAS STABLE. AT ABOUT 100 FT AGL, I NOTICED THE WIND SHIFTED TO APPROX 190 DEGS AT 6 KTS. I ADJUSTED MY CRAB ANGLE TO COMPENSATE FOR THE WINDSHIFT. I RETARDED THE THROTTLES AT 50 FT, FLARED AND LANDED FIRMLY IN THE TOUCHDOWN ZONE. THE TOUCHDOWN WAS MORE FIRM THAN NORMAL, BUT THE ACFT DID NOT BOUNCE AND THERE WAS NO LOSS OF CTL. I REVERSED THE ENGS, SLOWED TO TAXI SPD AND TAXIED TO THE GATE. THE ENGS WERE SHUT DOWN AND THE PARKING CHKLIST ACCOMPLISHED. I EXITED THE FLT DECK TO SAY GOODBYE TO THE PAX. THE PAX WERE CORDIAL AND IN GOOD SPIRITS. A FEW MINS LATER, A FEMALE PAX APCHED ME AND SAID HER NECK WAS SORE AFTER THE LNDG. I TOLD HER TO SEE THE GATE AGENT AND THAT SHE WOULD BE TAKEN CARE OF. A FEW MINS LATER, I WENT TO THE GATE PODIUM TO CHK ON THE PAX AND FOUND THAT SHE WAS BEING ATTENDED BY 2 PARAMEDICS. SHE SEEMED FINE AND IN GOOD SPIRITS AND COMMENTED THAT THIS WAS A HARD LNDG BUT THAT SHE HAD BEEN IN HARDER LNDGS. I SAID 'YES MADAM, ME TOO.' ONE OF THE PARAMEDICS ASKED ABOUT THE LNDG AND I TOLD HIM IT WAS A LITTLE HARDER THAN USUAL, BUT IN MY OPINION NOT INJURY PRODUCING. I WENT BACK TO THE AIRPLANE TO PREPARE FOR OUR FLT TO DFW. ABOUT 20 MINS AFTER AIRBORNE, I RECEIVED A MESSAGE FROM THE SHIFT MGR ASKING ABOUT THE LNDG AND THAT SOME PAX WERE COMPLAINING AT BAGGAGE CLAIM. I TOLD HER IT WAS FIRM AND TO A LAYMAN IT MIGHT SEEM LIKE A HARD LNDG. I NOTIFIED DISPATCH AND WAS TOLD TO FILE A CAPT'S RPT AND TO CALL THE DUTY MGR WHEN I LANDED AT DFW.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.