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B757-200 crew diverted due to an engine problem. The flight attendant also had a disruptive passenger that would have required a diversion in any case.
| Attributes | |
| ACN | 597267 |
| Time | |
| Date | 200310 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 4 flight attendant time total : 4 flight attendant time type : 30 |
| ASRS Report | 597267 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Events | |
| Anomaly | aircraft equipment problem : critical cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other flight crewa other other : 1 |
| Resolutory Action | controller : provided flight assist controller : issued new clearance flight crew : declared emergency flight crew : landed in emergency condition flight crew : diverted to another airport |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Aircraft |
| Primary Problem | Aircraft |
Narrative:
Engine problem approximately 45 mins in-flight. Captain informed #1 flight attendant that he would divert to tpa in 10 mins. No planned emergency evacuate/evacuation necessary. Collected items from cabin and took jump seats. Landed without incident. Just as a note: we were dealing with an uncooperative passenger (she had entire row). Were just about to ask captain to divert if she caused any other problems. She was removed from aircraft in tpa by paramedics and law enforcement. She was taken to emergency room in tpa where she escaped and was never found. Report was filed on this passenger. She entered the aircraft by aisle chair, insisted on being last was placed in row xx (abc) instead of original seat of xx. Got out of seat within 10 mins of flight, went to restroom where she stayed for at least 10 mins under careful watch by myself from outside of door (door was locked). After a few mins, I knocked and told her to take her seat within 1 min or I would have to unlock door. She came out wanting to situation in seat YYY -- insisted it was her original seat. Had scratched her arms badly enough where they were bleeding. When diversion was announced, she tried to fake heart attack and was popping pills. Most passenger did not believe the mechanical to be read (it was). Thought we were landing due to her. By the way, she did not need aisle chair -- could stand and walk fine.
Original NASA ASRS Text
Title: B757-200 CREW DIVERTED DUE TO AN ENG PROB. THE FLT ATTENDANT ALSO HAD A DISRUPTIVE PAX THAT WOULD HAVE REQUIRED A DIVERSION IN ANY CASE.
Narrative: ENG PROB APPROX 45 MINS INFLT. CAPT INFORMED #1 FLT ATTENDANT THAT HE WOULD DIVERT TO TPA IN 10 MINS. NO PLANNED EMER EVAC NECESSARY. COLLECTED ITEMS FROM CABIN AND TOOK JUMP SEATS. LANDED WITHOUT INCIDENT. JUST AS A NOTE: WE WERE DEALING WITH AN UNCOOPERATIVE PAX (SHE HAD ENTIRE ROW). WERE JUST ABOUT TO ASK CAPT TO DIVERT IF SHE CAUSED ANY OTHER PROBS. SHE WAS REMOVED FROM ACFT IN TPA BY PARAMEDICS AND LAW ENFORCEMENT. SHE WAS TAKEN TO EMER ROOM IN TPA WHERE SHE ESCAPED AND WAS NEVER FOUND. RPT WAS FILED ON THIS PAX. SHE ENTERED THE ACFT BY AISLE CHAIR, INSISTED ON BEING LAST WAS PLACED IN ROW XX (ABC) INSTEAD OF ORIGINAL SEAT OF XX. GOT OUT OF SEAT WITHIN 10 MINS OF FLT, WENT TO RESTROOM WHERE SHE STAYED FOR AT LEAST 10 MINS UNDER CAREFUL WATCH BY MYSELF FROM OUTSIDE OF DOOR (DOOR WAS LOCKED). AFTER A FEW MINS, I KNOCKED AND TOLD HER TO TAKE HER SEAT WITHIN 1 MIN OR I WOULD HAVE TO UNLOCK DOOR. SHE CAME OUT WANTING TO SIT IN SEAT YYY -- INSISTED IT WAS HER ORIGINAL SEAT. HAD SCRATCHED HER ARMS BADLY ENOUGH WHERE THEY WERE BLEEDING. WHEN DIVERSION WAS ANNOUNCED, SHE TRIED TO FAKE HEART ATTACK AND WAS POPPING PILLS. MOST PAX DID NOT BELIEVE THE MECHANICAL TO BE READ (IT WAS). THOUGHT WE WERE LNDG DUE TO HER. BY THE WAY, SHE DID NOT NEED AISLE CHAIR -- COULD STAND AND WALK FINE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.