An air carrier flight attendant reported that the sju police department handled a threatening passen...

Attributes
ACN	597450
Time
Date	200310
Day	Fri
Place
Locale Reference	airport : sju.airport
State Reference	PR
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : off duty
Qualification	flight attendant : currently qualified
Person 2
Function	other personnel other
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other other : 1
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Problem Areas	Company Airport Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Flight attendant called to report that the way a passenger misconduct was handled in sju was also a security concern for the flight attendant's. Passenger who was intoxicated roamed through both cabins making threatening comments and could not be restrained. Captain requested that authorities meet the flight. Upon arrival, the police would not come on the aircraft to arrest the passenger, even at the request of an off duty air marshall. He was taken into custody on the jetbridge. The captain and first officer left, so 3 of the flight attendant's went to the police station. During the 3 hours they were at the station, no representative from the fbi, tsa, FAA or air carrier ever came to the police station. The district attorney was called and asked if there were any witnesses at the station. The police said the flight attendant's were there. Da said to release the passenger because the captain and tsa weren't there. Passenger was released at the same time the flight attendant's left. Police said they could not give flight attendant's a ride to their hotel. While waiting for the taxi, passenger was screaming threats and insults at the flight attendant's.

Original NASA ASRS Text

Title: AN ACR FA REPORTED THAT THE SJU POLICE DEPARTMENT HANDLED A THREATENING PAX SO POORLY, THAT THE ABUSE CONTINUED HRS LATER OUTSIDE OF THE POLICE STATION.

Narrative: FA CALLED TO RPT THAT THE WAY A PAX MISCONDUCT WAS HANDLED IN SJU WAS ALSO A SECURITY CONCERN FOR THE FA'S. PAX WHO WAS INTOXICATED ROAMED THROUGH BOTH CABINS MAKING THREATENING COMMENTS AND COULD NOT BE RESTRAINED. CAPT REQUESTED THAT AUTHORITIES MEET THE FLT. UPON ARR, THE POLICE WOULD NOT COME ON THE ACFT TO ARREST THE PAX, EVEN AT THE REQUEST OF AN OFF DUTY AIR MARSHALL. HE WAS TAKEN INTO CUSTODY ON THE JETBRIDGE. THE CAPT AND FO LEFT, SO 3 OF THE FA'S WENT TO THE POLICE STATION. DURING THE 3 HRS THEY WERE AT THE STATION, NO REPRESENTATIVE FROM THE FBI, TSA, FAA OR ACR EVER CAME TO THE POLICE STATION. THE DISTRICT ATTORNEY WAS CALLED AND ASKED IF THERE WERE ANY WITNESSES AT THE STATION. THE POLICE SAID THE FA'S WERE THERE. DA SAID TO RELEASE THE PAX BECAUSE THE CAPT AND TSA WEREN'T THERE. PAX WAS RELEASED AT THE SAME TIME THE FA'S LEFT. POLICE SAID THEY COULD NOT GIVE FA'S A RIDE TO THEIR HOTEL. WHILE WAITING FOR THE TAXI, PAX WAS SCREAMING THREATS AND INSULTS AT THE FA'S.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An air carrier flight attendant reported that the sju police department handled a threatening passenger so poorly, that the abuse continued hours later outside of the police station.