Narrative:

The incident that happened on flight from rdu-dfw, was a verbal confrontation between a flight attendant and a passenger. The passenger was a young woman with 2 small children. As lead flight attendant, I became involved when passenger came to first class for assistance with problem with flight attendant. Passenger was very upset at the way she was being treated by flight attendant. Passenger was not threatening or appeared to be any problem to rest of crew or other passenger. Incident was only a clash between passenger and flight attendant. I did not witness what triggered confrontation but, in my opinion, this incident did not warrant a passenger misconduct report and should have been resolved on the flight without a report being filed.

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Original NASA ASRS Text

Title: AN MD80 FLT ATTENDANT IN CHARGE RPTED THAT ONE OF THE ON DUTY FLT ATTENDANTS EXPERIENCED A PERSONAL PROB WITH A PAX, BUT ATTEMPTED TO ELEVATE ITS IMPORTANCE TO THE REST OF THE CREW.

Narrative: THE INCIDENT THAT HAPPENED ON FLT FROM RDU-DFW, WAS A VERBAL CONFRONTATION BTWN A FLT ATTENDANT AND A PAX. THE PAX WAS A YOUNG WOMAN WITH 2 SMALL CHILDREN. AS LEAD FLT ATTENDANT, I BECAME INVOLVED WHEN PAX CAME TO FIRST CLASS FOR ASSISTANCE WITH PROB WITH FLT ATTENDANT. PAX WAS VERY UPSET AT THE WAY SHE WAS BEING TREATED BY FLT ATTENDANT. PAX WAS NOT THREATENING OR APPEARED TO BE ANY PROB TO REST OF CREW OR OTHER PAX. INCIDENT WAS ONLY A CLASH BTWN PAX AND FLT ATTENDANT. I DID NOT WITNESS WHAT TRIGGERED CONFRONTATION BUT, IN MY OPINION, THIS INCIDENT DID NOT WARRANT A PAX MISCONDUCT RPT AND SHOULD HAVE BEEN RESOLVED ON THE FLT WITHOUT A RPT BEING FILED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.