<< >> NASA ASRS Report 598408, November 2003

2 flight attendants are injured when they are still out of their crew seats and the descending B737 encounters heavy moderate turbulence at FL210 near ramms intersection, co.

Attributes
ACN	598408
Time
Date	200311
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	intersection : ramms
State Reference	CO
Altitude	msl bound lower : 21000 msl bound upper : 24000
Environment
Flight Conditions	IMC
Weather Elements	Turbulence
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zdv.artcc tower : cle.tower
Operator	common carrier : air carrier
Make Model Name	B737-500
Operating Under FAR Part	Part 121
Flight Phase	descent : intermediate altitude descent : vacating altitude
Route In Use	arrival star : ramms
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 100 flight time total : 7000 flight time type : 35
ASRS Report	598408
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 300 flight time total : 8500 flight time type : 1500
ASRS Report	598410
Events
Anomaly	cabin event other inflight encounter : turbulence inflight encounter : weather non adherence : company policies non adherence other
Independent Detector	other other : cab 6 purser
Resolutory Action	controller : provided flight assist flight crew : declared emergency flight crew : landed in emergency condition
Consequence	other other
Supplementary
Problem Areas	Weather Cabin Crew Human Performance
Primary Problem	Cabin Crew Human Performance

Narrative:

At FL330 we were informed by ZDV of reported light-moderate turbulence ahead below FL200. We seated the passenger and informed the flight attendants to ready the cabin. At FL240 the captain advised the flight attendants to take their jumpseats. At FL210 we entered IMC and immediately hit heavy moderate turbulence. The aircraft experienced 2 pronounced up-down motions. I called the purser to ascertain any injuries, and she informed me that both aft flight attendants were down on the floor apparently injured. The aft flight attendants would not answer their call button. The purser went aft and reported that 1 flight attendant had apparently broken her left ankle and the other had hurt her rear end and back. We declared a medical emergency and proceeded to land runway 35L at den. Paramedics met us at the gate and transported both flight attendants to the hospital.

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Original NASA ASRS Text

Title: 2 FLT ATTENDANTS ARE INJURED WHEN THEY ARE STILL OUT OF THEIR CREW SEATS AND THE DSNDING B737 ENCOUNTERS HVY MODERATE TURB AT FL210 NEAR RAMMS INTXN, CO.

Narrative: AT FL330 WE WERE INFORMED BY ZDV OF RPTED LIGHT-MODERATE TURB AHEAD BELOW FL200. WE SEATED THE PAX AND INFORMED THE FLT ATTENDANTS TO READY THE CABIN. AT FL240 THE CAPT ADVISED THE FLT ATTENDANTS TO TAKE THEIR JUMPSEATS. AT FL210 WE ENTERED IMC AND IMMEDIATELY HIT HVY MODERATE TURB. THE ACFT EXPERIENCED 2 PRONOUNCED UP-DOWN MOTIONS. I CALLED THE PURSER TO ASCERTAIN ANY INJURIES, AND SHE INFORMED ME THAT BOTH AFT FLT ATTENDANTS WERE DOWN ON THE FLOOR APPARENTLY INJURED. THE AFT FLT ATTENDANTS WOULD NOT ANSWER THEIR CALL BUTTON. THE PURSER WENT AFT AND RPTED THAT 1 FLT ATTENDANT HAD APPARENTLY BROKEN HER L ANKLE AND THE OTHER HAD HURT HER REAR END AND BACK. WE DECLARED A MEDICAL EMER AND PROCEEDED TO LAND RWY 35L AT DEN. PARAMEDICS MET US AT THE GATE AND TRANSPORTED BOTH FLT ATTENDANTS TO THE HOSPITAL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.