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B767 transcontinental flight lands short of destination to deplane a passenger who had been ill on a previous company flight, bound for san, ca.
| Attributes | |
| ACN | 598472 |
| Time | |
| Date | 200309 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 75 |
| ASRS Report | 598472 |
| Person 2 | |
| Affiliation | other |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event : passenger illness non adherence : company policies |
| Independent Detector | other other : cab 1 |
| Resolutory Action | flight crew : diverted to another airport |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger told flight attendant she did not feel well. Purser paged for medical assistance. Physician notified me of his services/availability. I took him to passenger seat whereupon a nearby passenger told me the ill woman had been on her previous flight and had complained of illness. Proceeding down the aisle, several other passenger notified me of having been on the other flight where this ill woman had become ill. Many were upset at the inconvenience. Also, the ill woman's family was seated in main cabin and asked me of her condition. Whereupon I asked why they brought her on the flight despite her previous flight -- knowing she was ill. Their response: 'she wanted to go to her son's wedding.' passenger should be screened for illness -- especially senior citizens. The inconvenience and expense experienced in diverting could have been prevented, had the agents recognized the passenger.
Original NASA ASRS Text
Title: B767 TRANSCONTINENTAL FLT LANDS SHORT OF DEST TO DEPLANE A PAX WHO HAD BEEN ILL ON A PREVIOUS COMPANY FLT, BOUND FOR SAN, CA.
Narrative: PAX TOLD FLT ATTENDANT SHE DID NOT FEEL WELL. PURSER PAGED FOR MEDICAL ASSISTANCE. PHYSICIAN NOTIFIED ME OF HIS SVCS/AVAILABILITY. I TOOK HIM TO PAX SEAT WHEREUPON A NEARBY PAX TOLD ME THE ILL WOMAN HAD BEEN ON HER PREVIOUS FLT AND HAD COMPLAINED OF ILLNESS. PROCEEDING DOWN THE AISLE, SEVERAL OTHER PAX NOTIFIED ME OF HAVING BEEN ON THE OTHER FLT WHERE THIS ILL WOMAN HAD BECOME ILL. MANY WERE UPSET AT THE INCONVENIENCE. ALSO, THE ILL WOMAN'S FAMILY WAS SEATED IN MAIN CABIN AND ASKED ME OF HER CONDITION. WHEREUPON I ASKED WHY THEY BROUGHT HER ON THE FLT DESPITE HER PREVIOUS FLT -- KNOWING SHE WAS ILL. THEIR RESPONSE: 'SHE WANTED TO GO TO HER SON'S WEDDING.' PAX SHOULD BE SCREENED FOR ILLNESS -- ESPECIALLY SENIOR CITIZENS. THE INCONVENIENCE AND EXPENSE EXPERIENCED IN DIVERTING COULD HAVE BEEN PREVENTED, HAD THE AGENTS RECOGNIZED THE PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.