MD80 flight crew notify company and ATC about inbound passenger medical emergency only to arrival at...

Attributes
ACN	600547
Time
Date	200311
Day	Sat
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : dfw.airport
State Reference	TX
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground : parked ground other : gate arrival
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
ASRS Report	600547
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger illness other anomaly other
Independent Detector	other flight crewa
Resolutory Action	flight crew : declared emergency
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Company
Primary Problem	Company

Narrative:

During descent, approximately 15 mins prior to landing, flight attendant advised passenger code red. Passenger unconscious and unresponsive in aisle after he apparently passed out and hit his head. Declared emergency and requested paramedics from both ATC and company ramp. Flight attendant requested assistance from physician or emt, but no one on board responded. Conducted expedited approach to runway 17R. Prior to landing, flight attendant advised that passenger conscious and code red canceled. Paramedics met aircraft, but delay was encountered upon gate arrival waiting for agent to show up and position jetbridge. Passenger was examined and taken to a local hospital for observation. Suggest passenger services be contacted to improve response time. This is not the first time I have arrived at gate with medical emergency after giving accurate ETA only to find that the agent was not there to meet the aircraft in a timely manner.

Original NASA ASRS Text

Title: MD80 FLT CREW NOTIFY COMPANY AND ATC ABOUT INBOUND PAX MEDICAL EMER ONLY TO ARR AT GATE AND PAX SVCS AGENT NOT BE ON SCENE.

Narrative: DURING DSCNT, APPROX 15 MINS PRIOR TO LNDG, FLT ATTENDANT ADVISED PAX CODE RED. PAX UNCONSCIOUS AND UNRESPONSIVE IN AISLE AFTER HE APPARENTLY PASSED OUT AND HIT HIS HEAD. DECLARED EMER AND REQUESTED PARAMEDICS FROM BOTH ATC AND COMPANY RAMP. FLT ATTENDANT REQUESTED ASSISTANCE FROM PHYSICIAN OR EMT, BUT NO ONE ON BOARD RESPONDED. CONDUCTED EXPEDITED APCH TO RWY 17R. PRIOR TO LNDG, FLT ATTENDANT ADVISED THAT PAX CONSCIOUS AND CODE RED CANCELED. PARAMEDICS MET ACFT, BUT DELAY WAS ENCOUNTERED UPON GATE ARR WAITING FOR AGENT TO SHOW UP AND POS JETBRIDGE. PAX WAS EXAMINED AND TAKEN TO A LCL HOSPITAL FOR OBSERVATION. SUGGEST PAX SVCS BE CONTACTED TO IMPROVE RESPONSE TIME. THIS IS NOT THE FIRST TIME I HAVE ARRIVED AT GATE WITH MEDICAL EMER AFTER GIVING ACCURATE ETA ONLY TO FIND THAT THE AGENT WAS NOT THERE TO MEET THE ACFT IN A TIMELY MANNER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

MD80 flight crew notify company and ATC about inbound passenger medical emergency only to arrival at gate and passenger services agent not be on scene.