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A B737 flight attendant pointed out that the absence of the curtain dividing first class from coach has caused a number of problems for flight attendants as well as the reduction in the number of the flight attendant crew assigned to this aircraft. Primary problem was caused by disruptive passenger.
| Attributes | |
| ACN | 606483 |
| Time | |
| Date | 200401 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty flight crew : first officer |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 17 flight attendant time total : 17 flight attendant time type : 40 |
| ASRS Report | 606483 |
| Person 2 | |
| Affiliation | other |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Passenger Human Performance Company Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger in coach approached forward part of aircraft when first officer was out of cockpit and insisted that first officer explain bathroom/lavatory policy immediately. He was agitated and spoke in loud voice for first class passenger behind him to hear. Was asked 3 times by first officer to situation down after explaining policy to him. But he (the passenger) remained by cockpit, extremely upset. I kept my hand on coffee pot ready to throw at passenger if he came any closer to cockpit area or made move on the first officer. Very belligerent passenger behavior! Later, noticed on paperwork that passenger did not get his first class upgrade, so probably boarded aircraft already upset. Not having some sort of divider between first class and coach (where curtain used to be) is causing many problems as well as having only 4 flight attendants working flight this long and full! Should've been 5 flight attendants.
Original NASA ASRS Text
Title: A B737 FLT ATTENDANT POINTED OUT THAT THE ABSENCE OF THE CURTAIN DIVIDING FIRST CLASS FROM COACH HAS CAUSED A NUMBER OF PROBS FOR FLT ATTENDANTS AS WELL AS THE REDUCTION IN THE NUMBER OF THE FLT ATTENDANT CREW ASSIGNED TO THIS ACFT. PRIMARY PROB WAS CAUSED BY DISRUPTIVE PAX.
Narrative: PAX IN COACH APCHED FORWARD PART OF ACFT WHEN FO WAS OUT OF COCKPIT AND INSISTED THAT FO EXPLAIN BATHROOM/LAVATORY POLICY IMMEDIATELY. HE WAS AGITATED AND SPOKE IN LOUD VOICE FOR FIRST CLASS PAX BEHIND HIM TO HEAR. WAS ASKED 3 TIMES BY FO TO SIT DOWN AFTER EXPLAINING POLICY TO HIM. BUT HE (THE PAX) REMAINED BY COCKPIT, EXTREMELY UPSET. I KEPT MY HAND ON COFFEE POT READY TO THROW AT PAX IF HE CAME ANY CLOSER TO COCKPIT AREA OR MADE MOVE ON THE FO. VERY BELLIGERENT PAX BEHAVIOR! LATER, NOTICED ON PAPERWORK THAT PAX DID NOT GET HIS FIRST CLASS UPGRADE, SO PROBABLY BOARDED ACFT ALREADY UPSET. NOT HAVING SOME SORT OF DIVIDER BTWN FIRST CLASS AND COACH (WHERE CURTAIN USED TO BE) IS CAUSING MANY PROBS AS WELL AS HAVING ONLY 4 FLT ATTENDANTS WORKING FLT THIS LONG AND FULL! SHOULD'VE BEEN 5 FLT ATTENDANTS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.