Narrative:

I went back to my crew rest seat for my crew break. I asked passenger to go back to her seat in first class. She asked me to situation somewhere else. I repeatedly told her that this was my 'rest seat' and that she needed to go back to her seat. Finally, she did. Shortly after that, her husband came back and confronted me how rude I was to his wife. He said he was going to write to my air carrier and I said I would be writing it up also. He got very angry and said mean things to me, then he turned around and walked about 5 rows, turned around and said something else to me (he did this 3 times!). On the third time, he got about 5 inches from my face and I felt (along with another flight attendant) that he was going to hit me. I feel that if flight attendants had confidence within themselves when a passenger confronts them, that the flight attendants would be able to stare them down and the passenger would not attack them because they would realize the flight attendant has no fear and would not put up with their actions.

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Original NASA ASRS Text

Title: AN ACR FLT ATTENDANT, ATTEMPTING TO UTILIZE THE OFFICIAL CREW REST SEAT FOR HER DESIGNATED BREAK, WAS OBSTRUCTED BY A PAX WHO REFUSED TO MOVE. AFTER REPEATED REQUESTS, THE PAX MOVED. THE PAX'S HUSBAND THEN CONFRONTED THE RPTR AND WAS VERBALLY ABUSIVE.

Narrative: I WENT BACK TO MY CREW REST SEAT FOR MY CREW BREAK. I ASKED PAX TO GO BACK TO HER SEAT IN FIRST CLASS. SHE ASKED ME TO SIT SOMEWHERE ELSE. I REPEATEDLY TOLD HER THAT THIS WAS MY 'REST SEAT' AND THAT SHE NEEDED TO GO BACK TO HER SEAT. FINALLY, SHE DID. SHORTLY AFTER THAT, HER HUSBAND CAME BACK AND CONFRONTED ME HOW RUDE I WAS TO HIS WIFE. HE SAID HE WAS GOING TO WRITE TO MY ACR AND I SAID I WOULD BE WRITING IT UP ALSO. HE GOT VERY ANGRY AND SAID MEAN THINGS TO ME, THEN HE TURNED AROUND AND WALKED ABOUT 5 ROWS, TURNED AROUND AND SAID SOMETHING ELSE TO ME (HE DID THIS 3 TIMES!). ON THE THIRD TIME, HE GOT ABOUT 5 INCHES FROM MY FACE AND I FELT (ALONG WITH ANOTHER FLT ATTENDANT) THAT HE WAS GOING TO HIT ME. I FEEL THAT IF FLT ATTENDANTS HAD CONFIDENCE WITHIN THEMSELVES WHEN A PAX CONFRONTS THEM, THAT THE FLT ATTENDANTS WOULD BE ABLE TO STARE THEM DOWN AND THE PAX WOULD NOT ATTACK THEM BECAUSE THEY WOULD REALIZE THE FLT ATTENDANT HAS NO FEAR AND WOULD NOT PUT UP WITH THEIR ACTIONS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.