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Aboard a B737 2 passenger and the reporter, a cabin attendant, are injured during turbulence encounter during a descent in search of smoother air.
| Attributes | |
| ACN | 620023 |
| Time | |
| Date | 200406 |
| Day | Thu |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Altitude | msl bound upper : 37000 |
| Environment | |
| Weather Elements | Turbulence |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : enroute altitude change cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 14 flight attendant time total : 32 |
| ASRS Report | 620023 |
| Person 2 | |
| Affiliation | other |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event other inflight encounter : turbulence non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : fa1 |
| Resolutory Action | flight crew : exited adverse environment |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Weather Flight Crew Human Performance Cabin Crew Human Performance Environmental Factor |
| Primary Problem | Weather |
Narrative:
We had experienced moderate turbulence for about 45 mins. Cockpit crew was in contact with us. We had done compliance checks. This is an all nighter, so we had awakened passenger to check seat belts. Crew was descending from 37000 ft to find 'smooth ride.' we actually felt like the worst was over, so I got up and went forward to aft to check passenger. At row xa, we hit severe turbulence and I hit ceiling of aircraft. When I fell, passenger held me on his lap until it was over. There was a lot of debris in aisle. Flight attendant #2 checked passenger. I went forward, checking passenger. All coat hangers at row xb were in aisle. All garment bags were thrown onto floor from closet. All drinks/glasses were on floor, and galley auxiliary table and inserts were on floor. Both first class galley and coach galley were cleaned up. Everything put back. Oxygen masks in aft r-hand lavatory had fallen. A couple of passenger had hurt themselves, eyebrow cut on one passenger, who was sitting in last row. Another complained of back pain. She was not in seat belt. She said it was 'broken.' maintenance checked it out. It worked fine. She was non-compliant with seat belt sign most of flight according to coach flight attendants.
Original NASA ASRS Text
Title: ABOARD A B737 2 PAX AND THE RPTR, A CABIN ATTENDANT, ARE INJURED DURING TURB ENCOUNTER DURING A DSCNT IN SEARCH OF SMOOTHER AIR.
Narrative: WE HAD EXPERIENCED MODERATE TURB FOR ABOUT 45 MINS. COCKPIT CREW WAS IN CONTACT WITH US. WE HAD DONE COMPLIANCE CHKS. THIS IS AN ALL NIGHTER, SO WE HAD AWAKENED PAX TO CHK SEAT BELTS. CREW WAS DSNDING FROM 37000 FT TO FIND 'SMOOTH RIDE.' WE ACTUALLY FELT LIKE THE WORST WAS OVER, SO I GOT UP AND WENT FORWARD TO AFT TO CHK PAX. AT ROW XA, WE HIT SEVERE TURB AND I HIT CEILING OF ACFT. WHEN I FELL, PAX HELD ME ON HIS LAP UNTIL IT WAS OVER. THERE WAS A LOT OF DEBRIS IN AISLE. FLT ATTENDANT #2 CHKED PAX. I WENT FORWARD, CHKING PAX. ALL COAT HANGERS AT ROW XB WERE IN AISLE. ALL GARMENT BAGS WERE THROWN ONTO FLOOR FROM CLOSET. ALL DRINKS/GLASSES WERE ON FLOOR, AND GALLEY AUX TABLE AND INSERTS WERE ON FLOOR. BOTH FIRST CLASS GALLEY AND COACH GALLEY WERE CLEANED UP. EVERYTHING PUT BACK. OXYGEN MASKS IN AFT R-HAND LAVATORY HAD FALLEN. A COUPLE OF PAX HAD HURT THEMSELVES, EYEBROW CUT ON ONE PAX, WHO WAS SITTING IN LAST ROW. ANOTHER COMPLAINED OF BACK PAIN. SHE WAS NOT IN SEAT BELT. SHE SAID IT WAS 'BROKEN.' MAINT CHKED IT OUT. IT WORKED FINE. SHE WAS NON-COMPLIANT WITH SEAT BELT SIGN MOST OF FLT ACCORDING TO COACH FLT ATTENDANTS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.