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A B777-200 captain notified by purser, during an overwater flight, that one of the flight attendants had ingested alcohol during her break.
| Attributes | |
| ACN | 624202 |
| Time | |
| Date | 200404 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Altitude | msl single value : 35000 |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc tower : bdl.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : other oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 624202 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | cabin event other non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
Approximately 4 hours into the flight, my purser reported to me that 2 flight attendants had observed a third flight attendant open a 'mini' bottle of alcohol and pour a small amount onto her ice cream and eat it. The purser asked me for guidance. After consulting my fom, I found I had guidance for flight officers, but not for flight attendants, but the purser's handbook did have guidance. I decided that the best course of action was to let the purser confront the flight attendant, get her side of the story, and take it from there. I agreed that the purser should contact me if I could be of any further assistance. We further agreed that the incident displayed very poor judgement and a clear violation of the rules, and that she should report the incident to her supervisors. Today, I learned that the purser reported the incident to her management and that they will take action as necessary.
Original NASA ASRS Text
Title: A B777-200 CAPT NOTIFIED BY PURSER, DURING AN OVERWATER FLT, THAT ONE OF THE FLT ATTENDANTS HAD INGESTED ALCOHOL DURING HER BREAK.
Narrative: APPROX 4 HRS INTO THE FLT, MY PURSER RPTED TO ME THAT 2 FLT ATTENDANTS HAD OBSERVED A THIRD FLT ATTENDANT OPEN A 'MINI' BOTTLE OF ALCOHOL AND POUR A SMALL AMOUNT ONTO HER ICE CREAM AND EAT IT. THE PURSER ASKED ME FOR GUIDANCE. AFTER CONSULTING MY FOM, I FOUND I HAD GUIDANCE FOR FLT OFFICERS, BUT NOT FOR FLT ATTENDANTS, BUT THE PURSER'S HANDBOOK DID HAVE GUIDANCE. I DECIDED THAT THE BEST COURSE OF ACTION WAS TO LET THE PURSER CONFRONT THE FLT ATTENDANT, GET HER SIDE OF THE STORY, AND TAKE IT FROM THERE. I AGREED THAT THE PURSER SHOULD CONTACT ME IF I COULD BE OF ANY FURTHER ASSISTANCE. WE FURTHER AGREED THAT THE INCIDENT DISPLAYED VERY POOR JUDGEMENT AND A CLR VIOLATION OF THE RULES, AND THAT SHE SHOULD RPT THE INCIDENT TO HER SUPVRS. TODAY, I LEARNED THAT THE PURSER RPTED THE INCIDENT TO HER MGMNT AND THAT THEY WILL TAKE ACTION AS NECESSARY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.