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An MD80 dispatcher reports difficulty in contacting maintenance controllers to advise of reported crew maintenance problems.
| Attributes | |
| ACN | 657261 |
| Time | |
| Date | 200505 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Qualification | other |
| ASRS Report | 657261 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | maintenance problem : improper maintenance non adherence : published procedure non adherence : company policies other anomaly other |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : schedule pressure |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Environmental Factor Aircraft |
| Primary Problem | Maintenance Human Performance |
| Situations | |
| Publication | Flt Ops Manual |
Narrative:
Crew called on the remote to talk to maintenance control. Maintenance control did not answer remote so crew called dispatch to get maintenance controller on the remote. I called maintenance control and the controller indicated he did not have time to talk to the crew. He had other aircraft with problems and he would get to them when he could. I asked if he was unwilling to talk to them and he indicated he was not unwilling; but did not intend to talk to them now; maybe later. He preferred to work through the mechanic; not the crew. This is not the first time I have had a problem getting this controller to talk to flight crews; either on the radio or on the phone. His response is; 'I don't want to talk to them.' I have a problem with this attitude since safe; efficient operations require that we all work together and good communication is of paramount importance. There is a growing problem with dispatch being unable to communicate with maintenance controllers since their phone lines are always busy.
Original NASA ASRS Text
Title: AN MD80 DISPATCHER RPTS DIFFICULTY IN CONTACTING MAINT CTLRS TO ADVISE OF RPTED CREW MAINT PROBS.
Narrative: CREW CALLED ON THE REMOTE TO TALK TO MAINT CTL. MAINT CTL DID NOT ANSWER REMOTE SO CREW CALLED DISPATCH TO GET MAINT CTLR ON THE REMOTE. I CALLED MAINT CTL AND THE CTLR INDICATED HE DID NOT HAVE TIME TO TALK TO THE CREW. HE HAD OTHER ACFT WITH PROBS AND HE WOULD GET TO THEM WHEN HE COULD. I ASKED IF HE WAS UNWILLING TO TALK TO THEM AND HE INDICATED HE WAS NOT UNWILLING; BUT DID NOT INTEND TO TALK TO THEM NOW; MAYBE LATER. HE PREFERRED TO WORK THROUGH THE MECH; NOT THE CREW. THIS IS NOT THE FIRST TIME I HAVE HAD A PROB GETTING THIS CTLR TO TALK TO FLT CREWS; EITHER ON THE RADIO OR ON THE PHONE. HIS RESPONSE IS; 'I DON'T WANT TO TALK TO THEM.' I HAVE A PROB WITH THIS ATTITUDE SINCE SAFE; EFFICIENT OPS REQUIRE THAT WE ALL WORK TOGETHER AND GOOD COM IS OF PARAMOUNT IMPORTANCE. THERE IS A GROWING PROB WITH DISPATCH BEING UNABLE TO COMMUNICATE WITH MAINT CTLRS SINCE THEIR PHONE LINES ARE ALWAYS BUSY.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.