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An unruly passenger on an international B777 flight was handcuffed and restrained. Police met flight upon arrival.
| Attributes | |
| ACN | 665194 |
| Time | |
| Date | 200507 |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzzz.airport |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 28 flight attendant time total : 28 flight attendant time type : 75 |
| ASRS Report | 665194 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger in seat xx boarded the airplane noticeably loud and obnoxious. He continued his uninhibited behavior during the initial meal service to the extent that the other passenger were complaining. The passenger was told to be quiet; calm down; and go to sleep. He continued his belligerent behavior. The passenger was demanding a sandwich; then champagne. The captain got involved while on a bathroom break. He told the passenger to situation down and be quiet. Later; after the captain was in the bunks on break; the passenger came back to the first class galley demanding more champagne. At this point; the #5 flight attendant read him the passenger misconduct form and was asked if he understood the consequences of his continued behavior. Soon after the captain was interrupted from his break by the purser. Once again; the captain; purser; and the #6 flight attendant went to the passenger trying to get him to comply. The next thing I know; I am called to the first class galley and witnessed the passenger being handcuffed by the purser; flight attendant #6; and flight attendant #8. He was then put into seat yy and seat belted in. His verbal abuse continued the rest of the flight. On descent; the passenger was able to get out of the seat belt; demanding to be released. At that point he was taped into the seat. The purser sat next to him for landing. The police met the flight.
Original NASA ASRS Text
Title: AN UNRULY PAX ON AN INTERNATIONAL B777 FLT WAS HANDCUFFED AND RESTRAINED. POLICE MET FLT UPON ARR.
Narrative: PAX IN SEAT XX BOARDED THE AIRPLANE NOTICEABLY LOUD AND OBNOXIOUS. HE CONTINUED HIS UNINHIBITED BEHAVIOR DURING THE INITIAL MEAL SERVICE TO THE EXTENT THAT THE OTHER PAX WERE COMPLAINING. THE PAX WAS TOLD TO BE QUIET; CALM DOWN; AND GO TO SLEEP. HE CONTINUED HIS BELLIGERENT BEHAVIOR. THE PAX WAS DEMANDING A SANDWICH; THEN CHAMPAGNE. THE CAPT GOT INVOLVED WHILE ON A BATHROOM BREAK. HE TOLD THE PAX TO SIT DOWN AND BE QUIET. LATER; AFTER THE CAPT WAS IN THE BUNKS ON BREAK; THE PAX CAME BACK TO THE FIRST CLASS GALLEY DEMANDING MORE CHAMPAGNE. AT THIS POINT; THE #5 FLT ATTENDANT READ HIM THE PAX MISCONDUCT FORM AND WAS ASKED IF HE UNDERSTOOD THE CONSEQUENCES OF HIS CONTINUED BEHAVIOR. SOON AFTER THE CAPT WAS INTERRUPTED FROM HIS BREAK BY THE PURSER. ONCE AGAIN; THE CAPT; PURSER; AND THE #6 FLT ATTENDANT WENT TO THE PAX TRYING TO GET HIM TO COMPLY. THE NEXT THING I KNOW; I AM CALLED TO THE FIRST CLASS GALLEY AND WITNESSED THE PAX BEING HANDCUFFED BY THE PURSER; FLT ATTENDANT #6; AND FLT ATTENDANT #8. HE WAS THEN PUT INTO SEAT YY AND SEAT BELTED IN. HIS VERBAL ABUSE CONTINUED THE REST OF THE FLT. ON DSCNT; THE PAX WAS ABLE TO GET OUT OF THE SEAT BELT; DEMANDING TO BE RELEASED. AT THAT POINT HE WAS TAPED INTO THE SEAT. THE PURSER SAT NEXT TO HIM FOR LNDG. THE POLICE MET THE FLT.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.