37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 690305 |
Time | |
Date | 200603 |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | atc facility : zzz.artcc |
State Reference | US |
Environment | |
Light | Night |
Aircraft 1 | |
Controlling Facilities | artcc : zzz.artcc tower : zzz.tower |
Operator | common carrier : air carrier |
Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified |
Experience | flight attendant time airline total : 6 flight attendant time total : 6 flight attendant time type : 95 |
ASRS Report | 690305 |
Person 2 | |
Function | observation : passenger other personnel other |
Events | |
Anomaly | cabin event : passenger misconduct |
Independent Detector | other other : 1 |
Resolutory Action | other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
I was flight attendant #4. We were 30 mins late leaving ord. Passenger X sat in seat X; wife passenger Y in seat Y. During boarding; I asked them to please not put their coats in the overhead bin until all the bags were stowed; then we could tuck coats around the bags. Wife: 'what do you expect us to do with them?' I repeated my request. They rolled their eyes and mumbled. After the safety demonstration I asked them if they had been able to stow their coats and they said 'yes; no problem.' wife's salad container was on the floor in front of passenger Z -- almost in the aisle -- I asked passenger Z if it was trash and he shrugged his shoulders. Thinking it must be passenger X I asked him if it was trash; and he laughed and said 'yes.' I picked it up off the floor. I was not witness to the following: passenger Y went into first class to use the restroom. Flight attendant #1 asked her to stop and please use lavatory in the rear of main cabin. After several requests; passenger Y said 'do you expect me to walk all the way back there?' #1 said 'yes; due to new security directives after 9/11; those are the rules.' passenger Y unhappily went to the aft lavatory. After her return to her seat; #1 flight attendant showed passenger X and Y the paragraph that states this information; so they would not think she was making up the rule. #1 flight attendant returned to the first class cabin and passenger X threw the magazine at her; hitting her shoe. #1 flight attendant turned around and asked 'did you just throw that magazine at me?' passenger X said 'I was just returning it to you.' #1 flight attendant asked the pilot to have the auths meet the aircraft in ZZZ. They did and handcuffed passenger X as he was deplaning.
Original NASA ASRS Text
Title: MD80 CABIN ATTENDANT EXPERIENCED A PAX MISCONDUCT INCIDENT INFLT. AUTHS MEET ACFT UPON ARR AT DEST.
Narrative: I WAS FLT ATTENDANT #4. WE WERE 30 MINS LATE LEAVING ORD. PAX X SAT IN SEAT X; WIFE PAX Y IN SEAT Y. DURING BOARDING; I ASKED THEM TO PLEASE NOT PUT THEIR COATS IN THE OVERHEAD BIN UNTIL ALL THE BAGS WERE STOWED; THEN WE COULD TUCK COATS AROUND THE BAGS. WIFE: 'WHAT DO YOU EXPECT US TO DO WITH THEM?' I REPEATED MY REQUEST. THEY ROLLED THEIR EYES AND MUMBLED. AFTER THE SAFETY DEMO I ASKED THEM IF THEY HAD BEEN ABLE TO STOW THEIR COATS AND THEY SAID 'YES; NO PROB.' WIFE'S SALAD CONTAINER WAS ON THE FLOOR IN FRONT OF PAX Z -- ALMOST IN THE AISLE -- I ASKED PAX Z IF IT WAS TRASH AND HE SHRUGGED HIS SHOULDERS. THINKING IT MUST BE PAX X I ASKED HIM IF IT WAS TRASH; AND HE LAUGHED AND SAID 'YES.' I PICKED IT UP OFF THE FLOOR. I WAS NOT WITNESS TO THE FOLLOWING: PAX Y WENT INTO FIRST CLASS TO USE THE RESTROOM. FLT ATTENDANT #1 ASKED HER TO STOP AND PLEASE USE LAVATORY IN THE REAR OF MAIN CABIN. AFTER SEVERAL REQUESTS; PAX Y SAID 'DO YOU EXPECT ME TO WALK ALL THE WAY BACK THERE?' #1 SAID 'YES; DUE TO NEW SECURITY DIRECTIVES AFTER 9/11; THOSE ARE THE RULES.' PAX Y UNHAPPILY WENT TO THE AFT LAVATORY. AFTER HER RETURN TO HER SEAT; #1 FLT ATTENDANT SHOWED PAX X AND Y THE PARAGRAPH THAT STATES THIS INFO; SO THEY WOULD NOT THINK SHE WAS MAKING UP THE RULE. #1 FLT ATTENDANT RETURNED TO THE FIRST CLASS CABIN AND PAX X THREW THE MAGAZINE AT HER; HITTING HER SHOE. #1 FLT ATTENDANT TURNED AROUND AND ASKED 'DID YOU JUST THROW THAT MAGAZINE AT ME?' PAX X SAID 'I WAS JUST RETURNING IT TO YOU.' #1 FLT ATTENDANT ASKED THE PLT TO HAVE THE AUTHS MEET THE ACFT IN ZZZ. THEY DID AND HANDCUFFED PAX X AS HE WAS DEPLANING.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.