Emb-135 flight crew has disagreement with ramp personnel regarding baggage loading at mco.

Attributes
ACN	698581
Time
Date	200605
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : mco.airport
State Reference	FL
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	EMB ERJ 135 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	ground : pushback
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 225 flight time type : 4500
ASRS Report	698587
Person 2
Affiliation	company : air carrier
Function	other personnel
Events
Anomaly	non adherence : company policies non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

All passenger and bags were loaded and we pushed back. We were at 35274 (maximum zero fuel weight). The ramper signaled to start engines; both engines were started. The ramper said he had one more bag to put on; I responded that we could not take any more bags because we were at our zero fuel weight. He said they were putting one more bag on; again I responded we could not take any more. At this time we got an EICAS message that the bag door opened. I immediately shut down the #1 engine; and called operations because the ramper would not listen. Operations inquired if they put too much fuel on and I stated no it was zero fuel weight and the bag cannot go. The door message showed the door was shut and I verified from the ramper that the bag was not placed in the cargo bin. We completed our round trip and when we landed back in mco I discussed what transpired with the ramp supervisor. He acknowledged they should not have opened the door with the #1 engine running and that he will explain to the ramp personnel that the flight crew has the final authority.

Original NASA ASRS Text

Title: EMB-135 FLT CREW HAS DISAGREEMENT WITH RAMP PERSONNEL REGARDING BAGGAGE LOADING AT MCO.

Narrative: ALL PAX AND BAGS WERE LOADED AND WE PUSHED BACK. WE WERE AT 35274 (MAX ZERO FUEL WEIGHT). THE RAMPER SIGNALED TO START ENGS; BOTH ENGS WERE STARTED. THE RAMPER SAID HE HAD ONE MORE BAG TO PUT ON; I RESPONDED THAT WE COULD NOT TAKE ANY MORE BAGS BECAUSE WE WERE AT OUR ZERO FUEL WEIGHT. HE SAID THEY WERE PUTTING ONE MORE BAG ON; AGAIN I RESPONDED WE COULD NOT TAKE ANY MORE. AT THIS TIME WE GOT AN EICAS MESSAGE THAT THE BAG DOOR OPENED. I IMMEDIATELY SHUT DOWN THE #1 ENG; AND CALLED OPS BECAUSE THE RAMPER WOULD NOT LISTEN. OPS INQUIRED IF THEY PUT TOO MUCH FUEL ON AND I STATED NO IT WAS ZERO FUEL WEIGHT AND THE BAG CANNOT GO. THE DOOR MESSAGE SHOWED THE DOOR WAS SHUT AND I VERIFIED FROM THE RAMPER THAT THE BAG WAS NOT PLACED IN THE CARGO BIN. WE COMPLETED OUR ROUND TRIP AND WHEN WE LANDED BACK IN MCO I DISCUSSED WHAT TRANSPIRED WITH THE RAMP SUPVR. HE ACKNOWLEDGED THEY SHOULD NOT HAVE OPENED THE DOOR WITH THE #1 ENG RUNNING AND THAT HE WILL EXPLAIN TO THE RAMP PERSONNEL THAT THE FLT CREW HAS THE FINAL AUTHORITY.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.