Narrative:

On walkaround I noticed 2 fasteners missing on belly of plane near beacon. Notified captain who called maintenance. About 10 mins prior to push he called maintenance again to query status and was told they had no parts for that and to just let ZZZ1 know. Release checked good -- no changes. Flew to ZZZ2 and let operations know. Captain followed up with phone call to maintenance controller; who apparently wasn't happy and thought ZZZ maintenance (and pilot team) should've done more. Captain relayed that maintenance controller said in the future don't take a verbal ok from local maintenance. Lessons learned: just put everything in ACARS and let them sort it out. Also; don't assume something is minor/cosmetic and a simple fix.

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Original NASA ASRS Text

Title: AN A320 WAS DISCOVERED TO HAVE 2 MISSING FASTENERS ADJACENT TO THE LOWER BEACON. RPTED TO MAINT. NO ACTION TAKEN AND NO LOGBOOK WRITE-UP.

Narrative: ON WALKAROUND I NOTICED 2 FASTENERS MISSING ON BELLY OF PLANE NEAR BEACON. NOTIFIED CAPT WHO CALLED MAINT. ABOUT 10 MINS PRIOR TO PUSH HE CALLED MAINT AGAIN TO QUERY STATUS AND WAS TOLD THEY HAD NO PARTS FOR THAT AND TO JUST LET ZZZ1 KNOW. RELEASE CHKED GOOD -- NO CHANGES. FLEW TO ZZZ2 AND LET OPS KNOW. CAPT FOLLOWED UP WITH PHONE CALL TO MAINT CTLR; WHO APPARENTLY WASN'T HAPPY AND THOUGHT ZZZ MAINT (AND PLT TEAM) SHOULD'VE DONE MORE. CAPT RELAYED THAT MAINT CTLR SAID IN THE FUTURE DON'T TAKE A VERBAL OK FROM LCL MAINT. LESSONS LEARNED: JUST PUT EVERYTHING IN ACARS AND LET THEM SORT IT OUT. ALSO; DON'T ASSUME SOMETHING IS MINOR/COSMETIC AND A SIMPLE FIX.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.