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An MD80 with a window heat problem was worked by a contract technician. Window heat sensors were swapped and window deferred with no maintenance manual or MEL reference.
| Attributes | |
| ACN | 724318 |
| Time | |
| Date | 200701 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| ASRS Report | 724318 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | oversight : coordinator |
| Events | |
| Anomaly | aircraft equipment problem : less severe maintenance problem : improper documentation maintenance problem : non compliance with mel non adherence : published procedure non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : manuals performance deficiency : non compliance with legal requirements performance deficiency : logbook entry |
| Supplementary | |
| Problem Areas | Environmental Factor Company Chart Or Publication Aircraft Maintenance Human Performance |
| Primary Problem | Maintenance Human Performance |
Narrative:
Gate agent asked my assistance on window heat problem. Contacted MD80 maintenance to help me troubleshoot window heat by phone. Swapped wires on switch per maintenance control and accomplished system check. Check ok on ground. From this day forward I will require a facsimile of maintenance manual instead verbal communication. I accomplished the work via phone communication with maintenance control instead of having maintenance manual faxed to me.
Original NASA ASRS Text
Title: AN MD80 WITH A WINDOW HEAT PROB WAS WORKED BY A CONTRACT TECHNICIAN. WINDOW HEAT SENSORS WERE SWAPPED AND WINDOW DEFERRED WITH NO MAINT MANUAL OR MEL REF.
Narrative: GATE AGENT ASKED MY ASSISTANCE ON WINDOW HEAT PROB. CONTACTED MD80 MAINT TO HELP ME TROUBLESHOOT WINDOW HEAT BY PHONE. SWAPPED WIRES ON SWITCH PER MAINT CTL AND ACCOMPLISHED SYS CHK. CHK OK ON GND. FROM THIS DAY FORWARD I WILL REQUIRE A FAX OF MAINT MANUAL INSTEAD VERBAL COM. I ACCOMPLISHED THE WORK VIA PHONE COM WITH MAINT CTL INSTEAD OF HAVING MAINT MANUAL FAXED TO ME.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.