Narrative:

Deice in cmh. Prior to taxiing away from the gate we were informed of start time; type fluid and initials of employee in charge. This information was conveyed via operations frequency by operations personnel not on the ramp but inside. As is normal operating procedure we understood this as meaning deice was complete. We queried operations as to whether deice was complete and received an answer that we understood as affirmative. After checking to best of our ability the trucks were clear we began to taxi. Upon reaching runway 10R we were informed by ATC that we needed to return to the gate. Upon return to the gate we were informed that deicing was incomplete and upon taxi out we may have struck the deice bucket. Upon inspection by maintenance personnel no damage was found. We were told by cmh air carrier station manager that sometimes deice information was relayed prior to completion and that the truck driver would always salute at the conclusion. I informed him that no aircraft previous to us that morning got a salute and that other aircraft were only relayed information upon completion of deice (deice personnel in ZZZ verified that this is air carrier SOP). He also said that personnel should have marshalled us out; I informed him that at no time had I or any other aircraft been marshalled off the deice position that we were using.

Google
 

Original NASA ASRS Text

Title: AN EMB145 PILOT DEPARTED CMH DEICING PRIOR TO DE-ICE COMPLETION; POSSIBLY STRIKING DE-ICE EQUIPMENT; BECAUSE OF IMPROPER GND CREW COMMUNICATIONS.

Narrative: DEICE IN CMH. PRIOR TO TAXIING AWAY FROM THE GATE WE WERE INFORMED OF START TIME; TYPE FLUID AND INITIALS OF EMPLOYEE IN CHARGE. THIS INFO WAS CONVEYED VIA OPS FREQ BY OPS PERSONNEL NOT ON THE RAMP BUT INSIDE. AS IS NORMAL OPERATING PROC WE UNDERSTOOD THIS AS MEANING DEICE WAS COMPLETE. WE QUERIED OPS AS TO WHETHER DEICE WAS COMPLETE AND RECEIVED AN ANSWER THAT WE UNDERSTOOD AS AFFIRMATIVE. AFTER CHKING TO BEST OF OUR ABILITY THE TRUCKS WERE CLR WE BEGAN TO TAXI. UPON REACHING RWY 10R WE WERE INFORMED BY ATC THAT WE NEEDED TO RETURN TO THE GATE. UPON RETURN TO THE GATE WE WERE INFORMED THAT DEICING WAS INCOMPLETE AND UPON TAXI OUT WE MAY HAVE STRUCK THE DEICE BUCKET. UPON INSPECTION BY MAINT PERSONNEL NO DAMAGE WAS FOUND. WE WERE TOLD BY CMH ACR STATION MGR THAT SOMETIMES DEICE INFO WAS RELAYED PRIOR TO COMPLETION AND THAT THE TRUCK DRIVER WOULD ALWAYS SALUTE AT THE CONCLUSION. I INFORMED HIM THAT NO ACFT PREVIOUS TO US THAT MORNING GOT A SALUTE AND THAT OTHER ACFT WERE ONLY RELAYED INFO UPON COMPLETION OF DEICE (DEICE PERSONNEL IN ZZZ VERIFIED THAT THIS IS ACR SOP). HE ALSO SAID THAT PERSONNEL SHOULD HAVE MARSHALLED US OUT; I INFORMED HIM THAT AT NO TIME HAD I OR ANY OTHER ACFT BEEN MARSHALLED OFF THE DEICE POS THAT WE WERE USING.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.