Narrative:

Following marshaler's instructions; we stopped inches away from hitting the jetway with our left engine. The marshalers did not regard wing walker's instructions to stop. I believe that due to lack of training and proper supervision of new hires this was a tragedy nearly avoided. An obvious newly hired ramp marshaler nearly directed us into a jetway disregarding other ramp agents' attempts to stop us short of the left engine hitting the jetway. The gate is a turn in gate and needs a qualified; experienced ramp agent to handle a turn in gate. Ramp wing walker was summoned to captain to explain why we had to be towed back to deplane passenger. I contacted chief pilot. Better training and supervision of new hired ground personnel.

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Original NASA ASRS Text

Title: A320 CAPTAIN REPORTS INEXPERIENCED MARSHALER FAILED TO HEED DIRECTION FROM WING WALKER TO SIGNAL FOR A STOP. COLLISION WITH MISPLACED JETWAY NARROWLY AVERTED.

Narrative: FOLLOWING MARSHALER'S INSTRUCTIONS; WE STOPPED INCHES AWAY FROM HITTING THE JETWAY WITH OUR L ENG. THE MARSHALERS DID NOT REGARD WING WALKER'S INSTRUCTIONS TO STOP. I BELIEVE THAT DUE TO LACK OF TRAINING AND PROPER SUPERVISION OF NEW HIRES THIS WAS A TRAGEDY NEARLY AVOIDED. AN OBVIOUS NEWLY HIRED RAMP MARSHALER NEARLY DIRECTED US INTO A JETWAY DISREGARDING OTHER RAMP AGENTS' ATTEMPTS TO STOP US SHORT OF THE L ENG HITTING THE JETWAY. THE GATE IS A TURN IN GATE AND NEEDS A QUALIFIED; EXPERIENCED RAMP AGENT TO HANDLE A TURN IN GATE. RAMP WING WALKER WAS SUMMONED TO CAPT TO EXPLAIN WHY WE HAD TO BE TOWED BACK TO DEPLANE PAX. I CONTACTED CHIEF PLT. BETTER TRAINING AND SUPERVISION OF NEW HIRED GND PERSONNEL.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.