Narrative:

The situation started out after takeoff when the air leak in the 4L door did not go away. Captain was informed and the first officer came and inspected door. It was determined that the door had not sealed or closed properly and that we would go to ZZZ for maintenance. I believe there was also concern about the seal around the door and the cabin pressure. I was told not to situation by the door once we started our descent because they weren't really sure what the door might do once we depressurized the cabin. We blocked the lavatory at 4L and decided to keep passenger away from that area. We had about 1:30 to landing; so we decided to do the meal service. The beverage cart went out and when they had come back to reload and start the meal carts out that is when we hit the turbulence. The beverage cart on the ab side was in the galley and the other beverage cart was parked at the 4R door. We had no warning at all and the plane dipped sharply to the right; I fell in the galley on the right side near the coffee makers. The cart that was in the galley fell towards me; the insert that was full of liquids fell near me spilling everything on me. I tried to move away but couldn't stand up so I crawled towards the 4R jumpseat. #9 flight attendant was on the floor also at the 4R jumpseat. We both tried to hold that cart off of us; we each had a hand on the cart; we hit another bump and dropped several feet; us and the cart going into the air. We then tried to push or tilt the cart against the door so it would not fall on us. We hit several more bumps. I'm not sure which time I came down on my right knee. After things settled down we were able to get up and let the purser know what was going on in back. In addition to the cart that was down were several inserts; trays and coffee pots that were on the floor. Callback conversation with reporter revealed the following information: the reporter stated that a total of 5 flight attendants were injured during the turbulence encounter and all were working in the aft galley. None of the passenger sustained any injuries. The turbulence was not anticipated and the flight attendants were not instructed by the flight crew to remain seated. Apparently; the airline later determined that the turbulence encountered was indeed 'severe.' immediately after the diversion; however; the flight continued on to its destination without inspection.

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Original NASA ASRS Text

Title: B777 ENCOUNTERED TURB AND FLT ATTENDANTS WORKING IN THE AFT GALLEY WERE INJURED.

Narrative: THE SITUATION STARTED OUT AFTER TKOF WHEN THE AIR LEAK IN THE 4L DOOR DID NOT GO AWAY. CAPT WAS INFORMED AND THE FO CAME AND INSPECTED DOOR. IT WAS DETERMINED THAT THE DOOR HAD NOT SEALED OR CLOSED PROPERLY AND THAT WE WOULD GO TO ZZZ FOR MAINT. I BELIEVE THERE WAS ALSO CONCERN ABOUT THE SEAL AROUND THE DOOR AND THE CABIN PRESSURE. I WAS TOLD NOT TO SIT BY THE DOOR ONCE WE STARTED OUR DSCNT BECAUSE THEY WEREN'T REALLY SURE WHAT THE DOOR MIGHT DO ONCE WE DEPRESSURIZED THE CABIN. WE BLOCKED THE LAVATORY AT 4L AND DECIDED TO KEEP PAX AWAY FROM THAT AREA. WE HAD ABOUT 1:30 TO LNDG; SO WE DECIDED TO DO THE MEAL SVC. THE BEVERAGE CART WENT OUT AND WHEN THEY HAD COME BACK TO RELOAD AND START THE MEAL CARTS OUT THAT IS WHEN WE HIT THE TURB. THE BEVERAGE CART ON THE AB SIDE WAS IN THE GALLEY AND THE OTHER BEVERAGE CART WAS PARKED AT THE 4R DOOR. WE HAD NO WARNING AT ALL AND THE PLANE DIPPED SHARPLY TO THE R; I FELL IN THE GALLEY ON THE R SIDE NEAR THE COFFEE MAKERS. THE CART THAT WAS IN THE GALLEY FELL TOWARDS ME; THE INSERT THAT WAS FULL OF LIQUIDS FELL NEAR ME SPILLING EVERYTHING ON ME. I TRIED TO MOVE AWAY BUT COULDN'T STAND UP SO I CRAWLED TOWARDS THE 4R JUMPSEAT. #9 FLT ATTENDANT WAS ON THE FLOOR ALSO AT THE 4R JUMPSEAT. WE BOTH TRIED TO HOLD THAT CART OFF OF US; WE EACH HAD A HAND ON THE CART; WE HIT ANOTHER BUMP AND DROPPED SEVERAL FEET; US AND THE CART GOING INTO THE AIR. WE THEN TRIED TO PUSH OR TILT THE CART AGAINST THE DOOR SO IT WOULD NOT FALL ON US. WE HIT SEVERAL MORE BUMPS. I'M NOT SURE WHICH TIME I CAME DOWN ON MY R KNEE. AFTER THINGS SETTLED DOWN WE WERE ABLE TO GET UP AND LET THE PURSER KNOW WHAT WAS GOING ON IN BACK. IN ADDITION TO THE CART THAT WAS DOWN WERE SEVERAL INSERTS; TRAYS AND COFFEE POTS THAT WERE ON THE FLOOR. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE REPORTER STATED THAT A TOTAL OF 5 FLT ATTENDANTS WERE INJURED DURING THE TURB ENCOUNTER AND ALL WERE WORKING IN THE AFT GALLEY. NONE OF THE PAX SUSTAINED ANY INJURIES. THE TURB WAS NOT ANTICIPATED AND THE FLT ATTENDANTS WERE NOT INSTRUCTED BY THE FLT CREW TO REMAIN SEATED. APPARENTLY; THE AIRLINE LATER DETERMINED THAT THE TURB ENCOUNTERED WAS INDEED 'SEVERE.' IMMEDIATELY AFTER THE DIVERSION; HOWEVER; THE FLT CONTINUED ON TO ITS DEST WITHOUT INSPECTION.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.