Narrative:

While preparing for departure for the flight I performed my preflight and programming of the FMGC as usual. The gate was having a difficult time getting the final paperwork together. The gate agent delivered the final weight and balance sheet but not the final gate closeout paperwork. I entered the numbers off the weight and balance sheet into the awp for the final performance weight and balance information and we queried the gate agent for the closeout paperwork. She stated that she had given it to us when in fact she hadn't. I had gotten out of my seat when I asked her about it and used the flight attendant's paperwork to show what we were missing. She told me to look under the weight and balance sheet on my table for the sheets; which I did to no avail. She then gave me the paperwork the flight attendants had after they reviewed it and I reentered the cockpit to prepare for departure. I sat down; downloaded the final performance data; printed the final numbers and uploaded them into the performance page. We completed the before start checklist and pushed off the gate. We started the engines; completed the after start checklist and called for taxi as usual. We taxied as directed to spot X; extended flaps; etc; and were given a runway change. I reprogrammed the FMGC for the new runway; re-uploaded the performance data and began the before takeoff briefing. As I started the brief; ground control called and gave us a confusing clearance to cross runways and join different txwys. We queried the controller for clarification which we received; discussed the directions between ourselves and continued the taxi. At this point; I continued and completed the briefing but missed the takeoff weight. We were then cleared for takeoff on runway 2C. I was given control of the aircraft on the roll and performed the takeoff. When the V1/rotate call was given I noticed the aircraft was sluggish to respond and delayed rotation for approximately 10-15 KTS. The rest of the takeoff was uneventful. Uneasy about why the aircraft was sluggish I turned on the autoplt at 7000 ft (early for me) I started double-checking numbers. At this point I noticed we were showing a weight of 121000 pounds approximately; which I knew was incorrect with our passenger load. I started looking for the cause of the discrepancy at this point and found that I had entered 30 passenger into awp versus the 130 we actually had on board. We then started trying to rectify the discrepancy in the computer to obtain correct performance information for the rest of the flight and landing. We looked for approximately 40 mins trying to find passenger weight for winter in our manuals. We sent dispatch a message stating the situation and that we needed a new ZFW calculated. They sent back a message telling us to get new paperwork from ZZZ. I then sent another message stating the paperwork was correct but it was a data entry error. They then told us to contact ZZZ operations. It was obvious he had no idea what I was asking for. Maybe I wasn't communicating clearly enough. At this point we found the passenger weights in the appendix; calculate the ZFW from the weight and balance paperwork and aircraft information; entered it into the computer and obtained correct performance information. We checked the information against the book information and completed the flight without incident. Getting the final paperwork sooner and correctly; double-checking the entries into awp and doing the performance review with the final numbers versus the preliminary numbers. Our preliminary numbers were 132 and were entered correctly. Also restart a briefing when interrupted like we do with checklists. Also; having more of the weight and balance information in the manuals where awp is discussed versus in the appendix for easier reference and having the dispatchers more able to understand and access awp information. I understand garbage in/garbage out for the awp; but some help from dispatch in this situation would've been very helpful.

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Original NASA ASRS Text

Title: MULTIPLE DISTRACTIONS DURING FLT PREPARATION AND TAXI OUT RESULT IN INCORRECT TKOF DATA ENTERED INTO FGMS ON A319.

Narrative: WHILE PREPARING FOR DEP FOR THE FLT I PERFORMED MY PREFLT AND PROGRAMMING OF THE FMGC AS USUAL. THE GATE WAS HAVING A DIFFICULT TIME GETTING THE FINAL PAPERWORK TOGETHER. THE GATE AGENT DELIVERED THE FINAL WT AND BAL SHEET BUT NOT THE FINAL GATE CLOSEOUT PAPERWORK. I ENTERED THE NUMBERS OFF THE WT AND BAL SHEET INTO THE AWP FOR THE FINAL PERFORMANCE WT AND BAL INFO AND WE QUERIED THE GATE AGENT FOR THE CLOSEOUT PAPERWORK. SHE STATED THAT SHE HAD GIVEN IT TO US WHEN IN FACT SHE HADN'T. I HAD GOTTEN OUT OF MY SEAT WHEN I ASKED HER ABOUT IT AND USED THE FLT ATTENDANT'S PAPERWORK TO SHOW WHAT WE WERE MISSING. SHE TOLD ME TO LOOK UNDER THE WT AND BAL SHEET ON MY TABLE FOR THE SHEETS; WHICH I DID TO NO AVAIL. SHE THEN GAVE ME THE PAPERWORK THE FLT ATTENDANTS HAD AFTER THEY REVIEWED IT AND I REENTERED THE COCKPIT TO PREPARE FOR DEP. I SAT DOWN; DOWNLOADED THE FINAL PERFORMANCE DATA; PRINTED THE FINAL NUMBERS AND UPLOADED THEM INTO THE PERFORMANCE PAGE. WE COMPLETED THE BEFORE START CHKLIST AND PUSHED OFF THE GATE. WE STARTED THE ENGS; COMPLETED THE AFTER START CHKLIST AND CALLED FOR TAXI AS USUAL. WE TAXIED AS DIRECTED TO SPOT X; EXTENDED FLAPS; ETC; AND WERE GIVEN A RWY CHANGE. I REPROGRAMMED THE FMGC FOR THE NEW RWY; RE-UPLOADED THE PERFORMANCE DATA AND BEGAN THE BEFORE TKOF BRIEFING. AS I STARTED THE BRIEF; GND CTL CALLED AND GAVE US A CONFUSING CLRNC TO CROSS RWYS AND JOIN DIFFERENT TXWYS. WE QUERIED THE CTLR FOR CLARIFICATION WHICH WE RECEIVED; DISCUSSED THE DIRECTIONS BTWN OURSELVES AND CONTINUED THE TAXI. AT THIS POINT; I CONTINUED AND COMPLETED THE BRIEFING BUT MISSED THE TKOF WT. WE WERE THEN CLRED FOR TKOF ON RWY 2C. I WAS GIVEN CTL OF THE ACFT ON THE ROLL AND PERFORMED THE TKOF. WHEN THE V1/ROTATE CALL WAS GIVEN I NOTICED THE ACFT WAS SLUGGISH TO RESPOND AND DELAYED ROTATION FOR APPROX 10-15 KTS. THE REST OF THE TKOF WAS UNEVENTFUL. UNEASY ABOUT WHY THE ACFT WAS SLUGGISH I TURNED ON THE AUTOPLT AT 7000 FT (EARLY FOR ME) I STARTED DOUBLE-CHKING NUMBERS. AT THIS POINT I NOTICED WE WERE SHOWING A WT OF 121000 LBS APPROX; WHICH I KNEW WAS INCORRECT WITH OUR PAX LOAD. I STARTED LOOKING FOR THE CAUSE OF THE DISCREPANCY AT THIS POINT AND FOUND THAT I HAD ENTERED 30 PAX INTO AWP VERSUS THE 130 WE ACTUALLY HAD ON BOARD. WE THEN STARTED TRYING TO RECTIFY THE DISCREPANCY IN THE COMPUTER TO OBTAIN CORRECT PERFORMANCE INFO FOR THE REST OF THE FLT AND LNDG. WE LOOKED FOR APPROX 40 MINS TRYING TO FIND PAX WT FOR WINTER IN OUR MANUALS. WE SENT DISPATCH A MESSAGE STATING THE SITUATION AND THAT WE NEEDED A NEW ZFW CALCULATED. THEY SENT BACK A MESSAGE TELLING US TO GET NEW PAPERWORK FROM ZZZ. I THEN SENT ANOTHER MESSAGE STATING THE PAPERWORK WAS CORRECT BUT IT WAS A DATA ENTRY ERROR. THEY THEN TOLD US TO CONTACT ZZZ OPS. IT WAS OBVIOUS HE HAD NO IDEA WHAT I WAS ASKING FOR. MAYBE I WASN'T COMMUNICATING CLEARLY ENOUGH. AT THIS POINT WE FOUND THE PAX WTS IN THE APPENDIX; CALCULATE THE ZFW FROM THE WT AND BAL PAPERWORK AND ACFT INFO; ENTERED IT INTO THE COMPUTER AND OBTAINED CORRECT PERFORMANCE INFO. WE CHKED THE INFO AGAINST THE BOOK INFO AND COMPLETED THE FLT WITHOUT INCIDENT. GETTING THE FINAL PAPERWORK SOONER AND CORRECTLY; DOUBLE-CHKING THE ENTRIES INTO AWP AND DOING THE PERFORMANCE REVIEW WITH THE FINAL NUMBERS VERSUS THE PRELIMINARY NUMBERS. OUR PRELIMINARY NUMBERS WERE 132 AND WERE ENTERED CORRECTLY. ALSO RESTART A BRIEFING WHEN INTERRUPTED LIKE WE DO WITH CHKLISTS. ALSO; HAVING MORE OF THE WT AND BAL INFO IN THE MANUALS WHERE AWP IS DISCUSSED VERSUS IN THE APPENDIX FOR EASIER REF AND HAVING THE DISPATCHERS MORE ABLE TO UNDERSTAND AND ACCESS AWP INFO. I UNDERSTAND GARBAGE IN/GARBAGE OUT FOR THE AWP; BUT SOME HELP FROM DISPATCH IN THIS SITUATION WOULD'VE BEEN VERY HELPFUL.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.