Narrative:

The station personnel at saw started the deicing process and I immediately noticed they were missing areas of ice on the captain's side wing. I mentioned this to the first officer and told him to watch his side carefully; because I was going to have them deice us again since this was not being done correctly. The first officer then asked if it was his job to pull out the tailpipe covers because they were still in during his preflight. I told him never to trust anyone and when in doubt take them out. The saw deice team finished deicing us and wanted us to start the engines. I got out of the plane; told them what a poor job they did; and it would have to be done over; also informing them that they deiced us with the tail pipe covers in and that they never noticed on their deice. After I landed in ZZZ I then realized that the station forgot to give us the pre-departure first flight of the day security check; and with the chaos of the poor deicing; I totally forgot about it myself. I told my pilot manager about the deicing and the security form. The agents in saw do not care about deicing safety; or the person who trained them did not care about deicing safety enough to train them properly.

Related reports:

Google
 

Original NASA ASRS Text

Title: FLT CREW REPORTS UNSATISFACTORY DEICING PERFORMANCE BY GND PERSONNEL AS WELL AS FAILURE TO COMPLETE REQUIRED SECURITY INSPECTION.

Narrative: THE STATION PERSONNEL AT SAW STARTED THE DEICING PROCESS AND I IMMEDIATELY NOTICED THEY WERE MISSING AREAS OF ICE ON THE CAPT'S SIDE WING. I MENTIONED THIS TO THE FO AND TOLD HIM TO WATCH HIS SIDE CAREFULLY; BECAUSE I WAS GOING TO HAVE THEM DEICE US AGAIN SINCE THIS WAS NOT BEING DONE CORRECTLY. THE FO THEN ASKED IF IT WAS HIS JOB TO PULL OUT THE TAILPIPE COVERS BECAUSE THEY WERE STILL IN DURING HIS PREFLT. I TOLD HIM NEVER TO TRUST ANYONE AND WHEN IN DOUBT TAKE THEM OUT. THE SAW DEICE TEAM FINISHED DEICING US AND WANTED US TO START THE ENGS. I GOT OUT OF THE PLANE; TOLD THEM WHAT A POOR JOB THEY DID; AND IT WOULD HAVE TO BE DONE OVER; ALSO INFORMING THEM THAT THEY DEICED US WITH THE TAIL PIPE COVERS IN AND THAT THEY NEVER NOTICED ON THEIR DEICE. AFTER I LANDED IN ZZZ I THEN REALIZED THAT THE STATION FORGOT TO GIVE US THE PRE-DEP FIRST FLT OF THE DAY SECURITY CHK; AND WITH THE CHAOS OF THE POOR DEICING; I TOTALLY FORGOT ABOUT IT MYSELF. I TOLD MY PLT MGR ABOUT THE DEICING AND THE SECURITY FORM. THE AGENTS IN SAW DO NOT CARE ABOUT DEICING SAFETY; OR THE PERSON WHO TRAINED THEM DID NOT CARE ABOUT DEICING SAFETY ENOUGH TO TRAIN THEM PROPERLY.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.