ZSU controller alleged the facility management fails to follow the agency safety management system (sms) procedure before procedure or operational changes.

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Attributes
ACN	773417
Time
Date	200802
Place
Locale Reference	atc facility : zsu.artcc
State Reference	PR
Person 1
Affiliation	government : faa
Function	controller : radar
Qualification	controller : military controller : non radar controller : radar
Experience	controller military : 5 controller non radar : 7 controller radar : 12 controller supervisory : 3 controller time certified in position1 : 7
ASRS Report	773417
Events
Independent Detector	other controllera
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	FAA
Primary Problem	FAA
Situations
ATC Facility	procedure or policy : zsu.artcc

Narrative:

The FAA management at san juan cerap has in many occasions made changes to procedures; LOA's; notices and control actions without starting a proper sms process to evaluate any safety risks that may arise with the new changes. They have claimed that to start an small aircraft process and complete an smrd is their right as management.

Original NASA ASRS Text

Title: ZSU CTLR ALLEGED THE FAC MGMNT FAILS TO FOLLOW THE AGENCY SAFETY MANAGEMENT SYSTEM (SMS) PROC BEFORE PROC OR OPERATIONAL CHANGES.

Narrative: THE FAA MGMNT AT SAN JUAN CERAP HAS IN MANY OCCASIONS MADE CHANGES TO PROCS; LOA'S; NOTICES AND CTL ACTIONS WITHOUT STARTING A PROPER SMS PROCESS TO EVALUATE ANY SAFETY RISKS THAT MAY ARISE WITH THE NEW CHANGES. THEY HAVE CLAIMED THAT TO START AN SMA PROCESS AND COMPLETE AN SMRD IS THEIR RIGHT AS MGMNT.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.