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A300 captain reports ground crew is not in compliance with company procedures during engine start at the gate.
| Attributes | |
| ACN | 774163 |
| Time | |
| Date | 200802 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : pushback |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| ASRS Report | 774163 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel other |
| Events | |
| Anomaly | non adherence : company policies |
| Independent Detector | other other : 2 |
| Resolutory Action | none taken : detected after the fact |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
Needed to start engine at gate. Told guide man we would start engine #2 first as per procedure. He wanted us to start #1. He was insistent we start #1; said men were behind #2. I told him it is procedure to start #2. He finally agreed and called the area clear. After starting #2 another man came on the headset and asked if we could start #1 and shut down #2. He said there were men in the way. I immediately shut down #2 and told him that we will not start any engine till I speak to the supervisor. He was the supervisor. Bottom line is the ground folks had the start equipment next to #2 engine and were too lazy to move it. Even the supervisor wanted us to start #1 engine first. The 2 men constantly pressured me to start #1 engine. I had no problem informing them who was the captain and how this operation was going to run. A newer captain might not be so forceful. With overzealous ground persons pushing wrong procedures someone is going to get hurt or an engine damaged.
Original NASA ASRS Text
Title: A300 CAPT REPORTS GROUND CREW IS NOT IN COMPLIANCE WITH COMPANY PROCEDURES DURING ENGINE START AT THE GATE.
Narrative: NEEDED TO START ENG AT GATE. TOLD GUIDE MAN WE WOULD START ENG #2 FIRST AS PER PROC. HE WANTED US TO START #1. HE WAS INSISTENT WE START #1; SAID MEN WERE BEHIND #2. I TOLD HIM IT IS PROC TO START #2. HE FINALLY AGREED AND CALLED THE AREA CLR. AFTER STARTING #2 ANOTHER MAN CAME ON THE HEADSET AND ASKED IF WE COULD START #1 AND SHUT DOWN #2. HE SAID THERE WERE MEN IN THE WAY. I IMMEDIATELY SHUT DOWN #2 AND TOLD HIM THAT WE WILL NOT START ANY ENG TILL I SPEAK TO THE SUPVR. HE WAS THE SUPVR. BOTTOM LINE IS THE GND FOLKS HAD THE START EQUIP NEXT TO #2 ENG AND WERE TOO LAZY TO MOVE IT. EVEN THE SUPVR WANTED US TO START #1 ENG FIRST. THE 2 MEN CONSTANTLY PRESSURED ME TO START #1 ENG. I HAD NO PROB INFORMING THEM WHO WAS THE CAPT AND HOW THIS OP WAS GOING TO RUN. A NEWER CAPT MIGHT NOT BE SO FORCEFUL. WITH OVERZEALOUS GND PERSONS PUSHING WRONG PROCS SOMEONE IS GOING TO GET HURT OR AN ENG DAMAGED.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.