A gate agent attempted to open a B737-300 L1 door before door disarming. The fwd flight attendant st...

Attributes
ACN	776377
Time
Date	200803
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Controlling Facilities	tower : ord.tower
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 200 flight time total : 7500 flight time type : 3500
ASRS Report	776377
Person 2
Affiliation	company : air carrier
Function	oversight : flight attendant in charge
Events
Anomaly	ground encounters : person non adherence : published procedure non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

We arrived in ZZZ. The aircraft was parked and the seatbelt sign was turned off. The cockpit heard some yelling from behind our cockpit door. After our parking checklist was complete; we opened our door to find out what was going on. Our purser told us that the arriving gate agent tried to open the aircraft door at 1L without clearing the door first with the flight attendant. Our flight attendant yelled at the gate agent that the door was not disarmed yet. As the door started to open; our flight attendant leaned over from his jumpseat to stop the door from opening. The door handle from 1L struck our flight attendant on the forehead resulting in a small cut that starting bleeding. He also stopped the door from opening. Our flight attendant continued to disarm the door and inform the agent that it was 'now' clear to open 1L. The plane deplaned without further incident. SOP was not being followed from ZZZ gate agent. A slide deployment in the confined jetway could have been deadly. The agent apologized and quickly left the scene.

Original NASA ASRS Text

Title: A GATE AGENT ATTEMPTED TO OPEN A B737-300 L1 DOOR BEFORE DOOR DISARMING. THE FWD FLT ATTENDANT STOPPED HIM RESULTING IN A SLIGHT FLT ATTENDANT HEAD INJURY DURING RESTRAINT.

Narrative: WE ARRIVED IN ZZZ. THE ACFT WAS PARKED AND THE SEATBELT SIGN WAS TURNED OFF. THE COCKPIT HEARD SOME YELLING FROM BEHIND OUR COCKPIT DOOR. AFTER OUR PARKING CHKLIST WAS COMPLETE; WE OPENED OUR DOOR TO FIND OUT WHAT WAS GOING ON. OUR PURSER TOLD US THAT THE ARRIVING GATE AGENT TRIED TO OPEN THE ACFT DOOR AT 1L WITHOUT CLRING THE DOOR FIRST WITH THE FLT ATTENDANT. OUR FLT ATTENDANT YELLED AT THE GATE AGENT THAT THE DOOR WAS NOT DISARMED YET. AS THE DOOR STARTED TO OPEN; OUR FLT ATTENDANT LEANED OVER FROM HIS JUMPSEAT TO STOP THE DOOR FROM OPENING. THE DOOR HANDLE FROM 1L STRUCK OUR FLT ATTENDANT ON THE FOREHEAD RESULTING IN A SMALL CUT THAT STARTING BLEEDING. HE ALSO STOPPED THE DOOR FROM OPENING. OUR FLT ATTENDANT CONTINUED TO DISARM THE DOOR AND INFORM THE AGENT THAT IT WAS 'NOW' CLR TO OPEN 1L. THE PLANE DEPLANED WITHOUT FURTHER INCIDENT. SOP WAS NOT BEING FOLLOWED FROM ZZZ GATE AGENT. A SLIDE DEPLOYMENT IN THE CONFINED JETWAY COULD HAVE BEEN DEADLY. THE AGENT APOLOGIZED AND QUICKLY LEFT THE SCENE.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A gate agent attempted to open a B737-300 L1 door before door disarming. The fwd flight attendant stopped him resulting in a slight flight attendant head injury during restraint.