Narrative:

I had to reboot one computer 3 times during the shift. I had to reboot a second computer 3 times during shift. Numerous times I had to plug and unplug keyboard/mouse in back of computers to get cursor/keyboard/mouse working again. The high speed printer has dropped off line and I don't know where releases are now going. This is happening more and more on every desk I have worked in the last few weeks. In the case of the first computers I have run into cases of having to double reboot the computer to get it to restart. This has all become more than an annoyance but a safety issue. With the amount of flts we have in the air; I/we cannot expect the computer to crash anytime during the shift; let alone 3 times during a shift.

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Original NASA ASRS Text

Title: AN ACR DISPATCHER REPORTS RECURRENT COMPUTER PROBLEMS PREVENTING THE ACR FROM TRACKING AIRBORNE FLT.

Narrative: I HAD TO REBOOT ONE COMPUTER 3 TIMES DURING THE SHIFT. I HAD TO REBOOT A SECOND COMPUTER 3 TIMES DURING SHIFT. NUMEROUS TIMES I HAD TO PLUG AND UNPLUG KEYBOARD/MOUSE IN BACK OF COMPUTERS TO GET CURSOR/KEYBOARD/MOUSE WORKING AGAIN. THE HIGH SPD PRINTER HAS DROPPED OFF LINE AND I DON'T KNOW WHERE RELEASES ARE NOW GOING. THIS IS HAPPENING MORE AND MORE ON EVERY DESK I HAVE WORKED IN THE LAST FEW WKS. IN THE CASE OF THE FIRST COMPUTERS I HAVE RUN INTO CASES OF HAVING TO DOUBLE REBOOT THE COMPUTER TO GET IT TO RESTART. THIS HAS ALL BECOME MORE THAN AN ANNOYANCE BUT A SAFETY ISSUE. WITH THE AMOUNT OF FLTS WE HAVE IN THE AIR; I/WE CANNOT EXPECT THE COMPUTER TO CRASH ANYTIME DURING THE SHIFT; LET ALONE 3 TIMES DURING A SHIFT.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.