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B747-400 landed at destination ahead of schedule; and flight attendants did not have sufficient time to secure the galley prior to landing.
| Attributes | |
| ACN | 785031 |
| Time | |
| Date | 200801 |
| Place | |
| Locale Reference | airport : vhhh.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | landing : roll |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 785031 |
| Events | |
| Anomaly | inflight encounter : turbulence non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : insufficient time |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Cabin Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
We encountered turbulence at around XA25. The arrival service was scheduled at around XA40 (landing at approximately XC15-XC20) but was very disruptive; as we were instructed to be seated many times. While we were instructed to be seated; the flight deck called for a crew change; coffee; and food -- even though we were still going through rough air. I have refused to give them coffee but have to comply to their request for bathroom break. I had to situation in 12B (vacant seat) while waiting for them to use the facilities because the turbulence was getting worse. We had to rush through the service. No hot drinks were offered as we were still going through turbulence. The flight deck crew were quickly given their meals and coffee as per requested. While we were picking up the trays; the flight deck crew suddenly made an announcement to prepare for landing. We cleared and secured the cabin and galley as much and as fast as we could. I did not have time to doublechk if the galley was totally secured for landing. We landed at XC00 20 mins ahead of time without any warning. Many of my cart doors were not properly latched but the 'quarter turns' were.
Original NASA ASRS Text
Title: B747-400 LANDED AT DEST AHEAD OF SCHEDULE; AND FLT ATTENDANTS DID NOT HAVE SUFFICIENT TIME TO SECURE THE GALLEY PRIOR TO LNDG.
Narrative: WE ENCOUNTERED TURB AT AROUND XA25. THE ARR SVC WAS SCHEDULED AT AROUND XA40 (LNDG AT APPROX XC15-XC20) BUT WAS VERY DISRUPTIVE; AS WE WERE INSTRUCTED TO BE SEATED MANY TIMES. WHILE WE WERE INSTRUCTED TO BE SEATED; THE FLT DECK CALLED FOR A CREW CHANGE; COFFEE; AND FOOD -- EVEN THOUGH WE WERE STILL GOING THROUGH ROUGH AIR. I HAVE REFUSED TO GIVE THEM COFFEE BUT HAVE TO COMPLY TO THEIR REQUEST FOR BATHROOM BREAK. I HAD TO SIT IN 12B (VACANT SEAT) WHILE WAITING FOR THEM TO USE THE FACILITIES BECAUSE THE TURB WAS GETTING WORSE. WE HAD TO RUSH THROUGH THE SVC. NO HOT DRINKS WERE OFFERED AS WE WERE STILL GOING THROUGH TURB. THE FLT DECK CREW WERE QUICKLY GIVEN THEIR MEALS AND COFFEE AS PER REQUESTED. WHILE WE WERE PICKING UP THE TRAYS; THE FLT DECK CREW SUDDENLY MADE AN ANNOUNCEMENT TO PREPARE FOR LNDG. WE CLRED AND SECURED THE CABIN AND GALLEY AS MUCH AND AS FAST AS WE COULD. I DID NOT HAVE TIME TO DOUBLECHK IF THE GALLEY WAS TOTALLY SECURED FOR LNDG. WE LANDED AT XC00 20 MINS AHEAD OF TIME WITHOUT ANY WARNING. MANY OF MY CART DOORS WERE NOT PROPERLY LATCHED BUT THE 'QUARTER TURNS' WERE.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.