Narrative:

This is in regards to an airspace violation. Recommendations: noted problems that need fixed. Quality assurance appears to be failing at the FAA. Extreme focus on minor details and failure to fix major on-going problems with NAS here at ZOB and ZNY. Poor training and unprofessionalism is also dominant in my opinion. Safety and providing a service to customers does not appear to be a priority at this time in my opinion.

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Original NASA ASRS Text

Title: ZOB CTLR EXPERIENCED OPDEV WHEN ACFT ENTERED ADJACENT AIRSPACE WITHOUT PRIOR APPROVAL.

Narrative: THIS IS IN REGARDS TO AN AIRSPACE VIOLATION. RECOMMENDATIONS: NOTED PROBS THAT NEED FIXED. QUALITY ASSURANCE APPEARS TO BE FAILING AT THE FAA. EXTREME FOCUS ON MINOR DETAILS AND FAILURE TO FIX MAJOR ON-GOING PROBS WITH NAS HERE AT ZOB AND ZNY. POOR TRAINING AND UNPROFESSIONALISM IS ALSO DOMINANT IN MY OPINION. SAFETY AND PROVIDING A SVC TO CUSTOMERS DOES NOT APPEAR TO BE A PRIORITY AT THIS TIME IN MY OPINION.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.