Narrative:

Charter flight operating from ZZZZ. The flight was a repatriation mission with deportees returning to kingston; jamaica. The total passenger count included 100 security guards and 60 detainees of various backgnds who were denied political asylum by the united kingdom government. All boarded at the rear of the aircraft except for 1 woman; whose obesity required a larger seat in the forward cabin. The security personnel considered this passenger to be a high risk individual. She was forcefully brought up the stairs and aggressively positioned into a seat aft of the bulkhead partition. Another passenger was removed during the boarding process because of his violent manner during entry. 2 guards were injured; a broken finger; and a small laceration to a forearm. The woman directed a vulgar verbal attack toward the security individuals resulting in a stressful environment for the cabin crew. 2 cabin attendants became upset by this display of behavior and were somewhat traumatized by this event. Both were unaware of the purpose of this mission and it took personal counseling to subdue their concerns. During taxi; an uprising in the rear of the aircraft by several detainees required intervention by the security team. The team members immediately commanded the cabin attendants to move forward to the mid galley as they forcefully extricated the passenger from their seats and repositioned them between other guards. The cabin attendants described the situation as chaotic and did observe the security guards using force as necessary to neutralize the conflicts. During flight; passenger became unruly as they continued lashing out toward the guards. About 4 hours later; it appeared that most passenger settled down. On arrival in kingston; jamaica; another series of violent behavior placed additional undue hardship on the flight attendants. 1 passenger refused to leave the aircraft and was removed physically by the jamaican auths. The large woman seated in the front of the cabin began another assault against the security team. Her vulgar profanity included words that ultimately shocked the cabin team. The cabin crew were in the first class portion of the aircraft. The detainee began demonstrating hostilities as she spat on the guards. A female guard received a large secretion of bodily fluid directly in her eye and required immediate medical attention. This action caused additional emotional duress for the cabin crew. Many suggested never doing a similar flight again. We were asked to depart the aircraft by customs and we did. It took almost 30 mins to clear customs. We remained in the same arrival hall as the deportees and this made for an uncomfortable environment because the passenger began to recognize who we were. I approached the police officer and requested assistance beyond the airport lobby as passenger began claiming their personal luggage. He informed me that a police escort vehicle will be provided on our journey to the hotel. Unfortunately; a phone call from operations regarding the remaining passenger; the security team; compromised operations manual policy. During this ordeal; the security guards remained on board the aircraft without a cabin team. In my haste to remove the crew and provide a swift journey away from any further exposure of hostilities; I was unaware that the outbound crew was not in the departure hall. Several thoughts must be addressed. First; there is no direction as to the status of the guards. Are they passenger or are they security teams necessary for safe passage? According to the cabin crew; the guards were attempting to subdue unruly individuals during taxi. This occurred again during takeoff as they prevented others from unfastening seatbelts. One team forcefully held an individual down in the aisle during the climb phase. Regardless of the seatbelt sign; or phase of flight; these individuals must do what is appropriate in maintaining order. A false sense of security by me because I defined their role as working individuals rather than passenger; with authority/authorized above and beyond normal operating policy. Upon completion of the flight; I neglected to address that their duty was overand a return to normal operations in accordance with the operations manual. The cabin crew were in a state of awe from this ordeal and it weighed heavily on my decision to remove them from the aircraft; providing a more stable area to gather their composure. Custom officials required our immediate exit in order to process our arrival; the long exhausting duty day; and my omission to recognize the status of the guards; resulted in this breech.

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Original NASA ASRS Text

Title: UNDER EXTRAORDINARY DURESS FROM PAX BEING DEPORTED ENGAGING IN PHYSICAL CONFRONTATIONS WITH THEIR GUARDS; DC10 CAPTAIN DISREGARDS COMPANY POLICY BY DIRECTING THE FLT AND CABIN CREWS TO DEPART THE ACFT WHILE THE VIOLENT DEPLANING PROCEDURE WAS ACCOMPLISHED.

Narrative: CHARTER FLT OPERATING FROM ZZZZ. THE FLT WAS A REPATRIATION MISSION WITH DEPORTEES RETURNING TO KINGSTON; JAMAICA. THE TOTAL PAX COUNT INCLUDED 100 SECURITY GUARDS AND 60 DETAINEES OF VARIOUS BACKGNDS WHO WERE DENIED POLITICAL ASYLUM BY THE UNITED KINGDOM GOV. ALL BOARDED AT THE REAR OF THE ACFT EXCEPT FOR 1 WOMAN; WHOSE OBESITY REQUIRED A LARGER SEAT IN THE FORWARD CABIN. THE SECURITY PERSONNEL CONSIDERED THIS PAX TO BE A HIGH RISK INDIVIDUAL. SHE WAS FORCEFULLY BROUGHT UP THE STAIRS AND AGGRESSIVELY POSITIONED INTO A SEAT AFT OF THE BULKHEAD PARTITION. ANOTHER PAX WAS REMOVED DURING THE BOARDING PROCESS BECAUSE OF HIS VIOLENT MANNER DURING ENTRY. 2 GUARDS WERE INJURED; A BROKEN FINGER; AND A SMALL LACERATION TO A FOREARM. THE WOMAN DIRECTED A VULGAR VERBAL ATTACK TOWARD THE SECURITY INDIVIDUALS RESULTING IN A STRESSFUL ENVIRONMENT FOR THE CABIN CREW. 2 CABIN ATTENDANTS BECAME UPSET BY THIS DISPLAY OF BEHAVIOR AND WERE SOMEWHAT TRAUMATIZED BY THIS EVENT. BOTH WERE UNAWARE OF THE PURPOSE OF THIS MISSION AND IT TOOK PERSONAL COUNSELING TO SUBDUE THEIR CONCERNS. DURING TAXI; AN UPRISING IN THE REAR OF THE ACFT BY SEVERAL DETAINEES REQUIRED INTERVENTION BY THE SECURITY TEAM. THE TEAM MEMBERS IMMEDIATELY COMMANDED THE CABIN ATTENDANTS TO MOVE FORWARD TO THE MID GALLEY AS THEY FORCEFULLY EXTRICATED THE PAX FROM THEIR SEATS AND REPOSITIONED THEM BTWN OTHER GUARDS. THE CABIN ATTENDANTS DESCRIBED THE SITUATION AS CHAOTIC AND DID OBSERVE THE SECURITY GUARDS USING FORCE AS NECESSARY TO NEUTRALIZE THE CONFLICTS. DURING FLT; PAX BECAME UNRULY AS THEY CONTINUED LASHING OUT TOWARD THE GUARDS. ABOUT 4 HRS LATER; IT APPEARED THAT MOST PAX SETTLED DOWN. ON ARR IN KINGSTON; JAMAICA; ANOTHER SERIES OF VIOLENT BEHAVIOR PLACED ADDITIONAL UNDUE HARDSHIP ON THE FLT ATTENDANTS. 1 PAX REFUSED TO LEAVE THE ACFT AND WAS REMOVED PHYSICALLY BY THE JAMAICAN AUTHS. THE LARGE WOMAN SEATED IN THE FRONT OF THE CABIN BEGAN ANOTHER ASSAULT AGAINST THE SECURITY TEAM. HER VULGAR PROFANITY INCLUDED WORDS THAT ULTIMATELY SHOCKED THE CABIN TEAM. THE CABIN CREW WERE IN THE FIRST CLASS PORTION OF THE ACFT. THE DETAINEE BEGAN DEMONSTRATING HOSTILITIES AS SHE SPAT ON THE GUARDS. A FEMALE GUARD RECEIVED A LARGE SECRETION OF BODILY FLUID DIRECTLY IN HER EYE AND REQUIRED IMMEDIATE MEDICAL ATTN. THIS ACTION CAUSED ADDITIONAL EMOTIONAL DURESS FOR THE CABIN CREW. MANY SUGGESTED NEVER DOING A SIMILAR FLT AGAIN. WE WERE ASKED TO DEPART THE ACFT BY CUSTOMS AND WE DID. IT TOOK ALMOST 30 MINS TO CLR CUSTOMS. WE REMAINED IN THE SAME ARR HALL AS THE DEPORTEES AND THIS MADE FOR AN UNCOMFORTABLE ENVIRONMENT BECAUSE THE PAX BEGAN TO RECOGNIZE WHO WE WERE. I APCHED THE POLICE OFFICER AND REQUESTED ASSISTANCE BEYOND THE ARPT LOBBY AS PAX BEGAN CLAIMING THEIR PERSONAL LUGGAGE. HE INFORMED ME THAT A POLICE ESCORT VEHICLE WILL BE PROVIDED ON OUR JOURNEY TO THE HOTEL. UNFORTUNATELY; A PHONE CALL FROM OPS REGARDING THE REMAINING PAX; THE SECURITY TEAM; COMPROMISED OPS MANUAL POLICY. DURING THIS ORDEAL; THE SECURITY GUARDS REMAINED ON BOARD THE ACFT WITHOUT A CABIN TEAM. IN MY HASTE TO REMOVE THE CREW AND PROVIDE A SWIFT JOURNEY AWAY FROM ANY FURTHER EXPOSURE OF HOSTILITIES; I WAS UNAWARE THAT THE OUTBOUND CREW WAS NOT IN THE DEP HALL. SEVERAL THOUGHTS MUST BE ADDRESSED. FIRST; THERE IS NO DIRECTION AS TO THE STATUS OF THE GUARDS. ARE THEY PAX OR ARE THEY SECURITY TEAMS NECESSARY FOR SAFE PASSAGE? ACCORDING TO THE CABIN CREW; THE GUARDS WERE ATTEMPTING TO SUBDUE UNRULY INDIVIDUALS DURING TAXI. THIS OCCURRED AGAIN DURING TKOF AS THEY PREVENTED OTHERS FROM UNFASTENING SEATBELTS. ONE TEAM FORCEFULLY HELD AN INDIVIDUAL DOWN IN THE AISLE DURING THE CLB PHASE. REGARDLESS OF THE SEATBELT SIGN; OR PHASE OF FLT; THESE INDIVIDUALS MUST DO WHAT IS APPROPRIATE IN MAINTAINING ORDER. A FALSE SENSE OF SECURITY BY ME BECAUSE I DEFINED THEIR ROLE AS WORKING INDIVIDUALS RATHER THAN PAX; WITH AUTH ABOVE AND BEYOND NORMAL OPERATING POLICY. UPON COMPLETION OF THE FLT; I NEGLECTED TO ADDRESS THAT THEIR DUTY WAS OVERAND A RETURN TO NORMAL OPS IN ACCORDANCE WITH THE OPS MANUAL. THE CABIN CREW WERE IN A STATE OF AWE FROM THIS ORDEAL AND IT WEIGHED HEAVILY ON MY DECISION TO REMOVE THEM FROM THE ACFT; PROVIDING A MORE STABLE AREA TO GATHER THEIR COMPOSURE. CUSTOM OFFICIALS REQUIRED OUR IMMEDIATE EXIT IN ORDER TO PROCESS OUR ARR; THE LONG EXHAUSTING DUTY DAY; AND MY OMISSION TO RECOGNIZE THE STATUS OF THE GUARDS; RESULTED IN THIS BREECH.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.