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B767-300 flight crew encounters engine bleed problem prior to takeoff but is unable to contact maintenance controller for a resolution.
| Attributes | |
| ACN | 797123 |
| Time | |
| Date | 200807 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Controlling Facilities | tower : zzz.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain observation : company check pilot oversight : pic |
| Experience | flight time last 90 days : 250 flight time total : 21000 flight time type : 6000 |
| ASRS Report | 797123 |
| Events | |
| Anomaly | aircraft equipment problem : less severe non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | aircraft equipment other aircraft equipment : eicas other flight crewa |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Supplementary | |
| Problem Areas | Aircraft Flight Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
After taxi; we had a bleed problem with the right engine. There was a deferral of the bleed light. We taxied on the left engine and noticed duct pressure at 0. We pulled into the 'B' deice pad and it took over 25 mins to get in touch with maintenance. We tried on communication radio and were told operators were busy. When we got one; they said maintenance would not answer the phone. As I worked the problem with ZZZ on local frequency; first officer tried to get maintenance through dispatch. Even through this 'back door' maintenance would not answer. We were obviously not going anywhere till problem solved; but what if I had an emergency? We departed 1 hour late; missed international connections; and wasted a lot of fuel because of the inability to contact maintenance.
Original NASA ASRS Text
Title: B767-300 FLT CREW ENCOUNTERS ENGINE BLEED PROBLEM PRIOR TO TKOF BUT IS UNABLE TO CONTACT MAINT CTLR FOR A RESOLUTION.
Narrative: AFTER TAXI; WE HAD A BLEED PROB WITH THE R ENG. THERE WAS A DEFERRAL OF THE BLEED LIGHT. WE TAXIED ON THE L ENG AND NOTICED DUCT PRESSURE AT 0. WE PULLED INTO THE 'B' DEICE PAD AND IT TOOK OVER 25 MINS TO GET IN TOUCH WITH MAINT. WE TRIED ON COM RADIO AND WERE TOLD OPERATORS WERE BUSY. WHEN WE GOT ONE; THEY SAID MAINT WOULD NOT ANSWER THE PHONE. AS I WORKED THE PROB WITH ZZZ ON LCL FREQ; FO TRIED TO GET MAINT THROUGH DISPATCH. EVEN THROUGH THIS 'BACK DOOR' MAINT WOULD NOT ANSWER. WE WERE OBVIOUSLY NOT GOING ANYWHERE TILL PROB SOLVED; BUT WHAT IF I HAD AN EMER? WE DEPARTED 1 HR LATE; MISSED INTL CONNECTIONS; AND WASTED A LOT OF FUEL BECAUSE OF THE INABILITY TO CONTACT MAINT.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.