A captain reports a contract ground service crew at lax let portable stairs forcefully roll into the...

Attributes
ACN	802723
Time
Date	200809
Place
Locale Reference	airport : lax.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 240 flight time type : 12000
ASRS Report	802723
Person 2
Affiliation	company : air carrier
Function	other personnel other
Events
Anomaly	ground encounters : vehicle non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

After arrival lax gate xx; we waited a long time for contract ground service crew to arrive with mobile stairs to unload the aircraft. When they did arrive; the 2 contract ground service crew started pushing the stairs toward the aircraft. Once they got it moving at a high rate of speed; they let go of the stairs and willfully let the stairs hit the aircraft at the L-1 door area. The other contract ground service personnel witnessed the act and started laughing and giving each other high fives. I called lax operations to have a contract ground service supervisor and air carrier supervisor come out. The contract ground service supervisor kept saying 'they would not do that.' he said he wanted me to do a line-up and talk to me but the aircraft was totally unloaded and I had to go to the international terminal to clear united stated customs. I wrote the possible damage in the maintenance logbook and called the service coordinator in ZZZ to give him my firsthand account of what took place.

Original NASA ASRS Text

Title: A CAPT REPORTS A CONTRACT GND SERVICE CREW AT LAX LET PORTABLE STAIRS FORCEFULLY ROLL INTO THE ACFT FOR DEPLANING AND THEN REJOICED AT THEIR ACT.

Narrative: AFTER ARR LAX GATE XX; WE WAITED A LONG TIME FOR CONTRACT GND SVC CREW TO ARRIVE WITH MOBILE STAIRS TO UNLOAD THE ACFT. WHEN THEY DID ARRIVE; THE 2 CONTRACT GND SVC CREW STARTED PUSHING THE STAIRS TOWARD THE ACFT. ONCE THEY GOT IT MOVING AT A HIGH RATE OF SPD; THEY LET GO OF THE STAIRS AND WILLFULLY LET THE STAIRS HIT THE ACFT AT THE L-1 DOOR AREA. THE OTHER CONTRACT GND SVC PERSONNEL WITNESSED THE ACT AND STARTED LAUGHING AND GIVING EACH OTHER HIGH FIVES. I CALLED LAX OPS TO HAVE A CONTRACT GND SVC SUPVR AND ACR SUPVR COME OUT. THE CONTRACT GND SVC SUPVR KEPT SAYING 'THEY WOULD NOT DO THAT.' HE SAID HE WANTED ME TO DO A LINE-UP AND TALK TO ME BUT THE ACFT WAS TOTALLY UNLOADED AND I HAD TO GO TO THE INTL TERMINAL TO CLR UNITED STATED CUSTOMS. I WROTE THE POSSIBLE DAMAGE IN THE MAINT LOGBOOK AND CALLED THE SVC COORDINATOR IN ZZZ TO GIVE HIM MY FIRSTHAND ACCOUNT OF WHAT TOOK PLACE.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A captain reports a contract ground service crew at lax let portable stairs forcefully roll into the aircraft for deplaning and then rejoiced at their act.