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B767 flight attendant learns after the fact that a cockpit window shattered during descent and may have caused pressurization issues.
| Attributes | |
| ACN | 803428 |
| Time | |
| Date | 200808 |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc tracon : zzz.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B767-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : vacating altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 8 flight attendant time type : 90 |
| ASRS Report | 803428 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | aircraft equipment problem : critical |
| Independent Detector | other flight crewa other other : 1 |
| Supplementary | |
| Problem Areas | Aircraft |
| Primary Problem | Aircraft |
Narrative:
During descent the pressure felt off. Not normal. A whooshing sound at 3L door. Heavy pressure felt but not like anything described in manual. Cabin temperature became very hot for a short period of time. Then it stabilized. Called cockpit to report and was told they had issues. Never was told anything until flight service met the plane and we saw emergency vehicles everywhere -- still not knowing it was for us. Was informed upon door opening that windshield shattered and we had a decompression -- that's what they (flight service) told us. I think we should have been informed. To be not informed is very disturbing to me. It seems to be a major event when the window shatters. I realize the captain was busy but we still should have been in on it -- in case we needed to make our own plan of action. Very disappointed in my airline -- they couldn't even call me and let me know the details of the event. They thought it was a 'medical.' no debrief was conducted; we all just left the aircraft; went on our merry way. I've been in 2 emergency lndgs before and was informed of everything going on. Why not this one? Very disturbing.
Original NASA ASRS Text
Title: B767 FLIGHT ATTENDANT LEARNS AFTER THE FACT THAT A COCKPIT WINDOW SHATTERED DURING DESCENT AND MAY HAVE CAUSED PRESSURIZATION ISSUES.
Narrative: DURING DSCNT THE PRESSURE FELT OFF. NOT NORMAL. A WHOOSHING SOUND AT 3L DOOR. HVY PRESSURE FELT BUT NOT LIKE ANYTHING DESCRIBED IN MANUAL. CABIN TEMP BECAME VERY HOT FOR A SHORT PERIOD OF TIME. THEN IT STABILIZED. CALLED COCKPIT TO RPT AND WAS TOLD THEY HAD ISSUES. NEVER WAS TOLD ANYTHING UNTIL FLT SVC MET THE PLANE AND WE SAW EMER VEHICLES EVERYWHERE -- STILL NOT KNOWING IT WAS FOR US. WAS INFORMED UPON DOOR OPENING THAT WINDSHIELD SHATTERED AND WE HAD A DECOMPRESSION -- THAT'S WHAT THEY (FLT SVC) TOLD US. I THINK WE SHOULD HAVE BEEN INFORMED. TO BE NOT INFORMED IS VERY DISTURBING TO ME. IT SEEMS TO BE A MAJOR EVENT WHEN THE WINDOW SHATTERS. I REALIZE THE CAPT WAS BUSY BUT WE STILL SHOULD HAVE BEEN IN ON IT -- IN CASE WE NEEDED TO MAKE OUR OWN PLAN OF ACTION. VERY DISAPPOINTED IN MY AIRLINE -- THEY COULDN'T EVEN CALL ME AND LET ME KNOW THE DETAILS OF THE EVENT. THEY THOUGHT IT WAS A 'MEDICAL.' NO DEBRIEF WAS CONDUCTED; WE ALL JUST LEFT THE ACFT; WENT ON OUR MERRY WAY. I'VE BEEN IN 2 EMER LNDGS BEFORE AND WAS INFORMED OF EVERYTHING GOING ON. WHY NOT THIS ONE? VERY DISTURBING.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.