An air carrier aircraft was diverted to cos for turbulence before continuing to its destination. Sev...

Narrative:

We diverted in cos due to turbulence. When we were fueling to fly back to our original destination a lady started to cry and asked to be let off the aircraft. Other passengers were also asking to be let off the aircraft. I informed the captain of the situation. He was busy talking to the company and seemed to get frustrated with the information. We were parked on the west side of the main terminal and then moved in order to get fuel. We were told that there was no place or personnel that would be able to deplane passengers. The captain then said that the only way the lady would be able to deplane would be if he were to declare the passenger hostile and have her arrested. From the flight attendant's point of view we did not think that would be the best way to handle the situation. After about 15 minutes; the other flight attendant was able to get her to calm down and agree to fly back. The lady stated that she was coming home from a funeral and did not handle flying well. The severe turbulence we encountered really shook her up. All she wanted to do was get home as quickly and safely as possible.

Original NASA ASRS Text

Title: An Air Carrier aircraft was diverted to COS for turbulence before continuing to its destination. Several passengers wanted off the aircraft but were told with no facilities or ground handling personnel they would have to cause a disturbance and be arrested in order to be removed.

Narrative: We diverted in COS due to turbulence. When we were fueling to fly back to our original destination a lady started to cry and asked to be let off the aircraft. Other passengers were also asking to be let off the aircraft. I informed the Captain of the situation. He was busy talking to the company and seemed to get frustrated with the information. We were parked on the west side of the main terminal and then moved in order to get fuel. We were told that there was no place or personnel that would be able to deplane passengers. The Captain then said that the only way the lady would be able to deplane would be if he were to declare the passenger hostile and have her arrested. From the Flight Attendant's point of view we did not think that would be the best way to handle the situation. After about 15 minutes; the other Flight Attendant was able to get her to calm down and agree to fly back. The lady stated that she was coming home from a funeral and did not handle flying well. The severe turbulence we encountered really shook her up. All she wanted to do was get home as quickly and safely as possible.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	846507
Time
Date	200908
Local Time Of Day	1801-2400
Place
Locale Reference	COS.Airport
State Reference	CO
Environment
Light	Daylight
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant In Charge
Qualification	Flight Attendant Current
Events
Anomaly	Flight Deck / Cabin / Aircraft Event Other / Unknown Inflight Event / Encounter Weather / Turbulence

An air carrier aircraft was diverted to cos for turbulence before continuing to its destination. Several passengers wanted off the aircraft but were told with no facilities or ground handling personnel they would have to cause a disturbance and be arrested in order to be removed.