Narrative:

We were given a crossing restriction 100 NM west of ghm VOR at FL350 from FL380. I thought the aircraft would make the restriction after programming the FMC. I think now that VNAV was not armed. Both pilots got involved with seating passengers and communicating with F/as regarding turbulence; but we did not start the descent until ATC called and told us we had missed the crossing restriction. All pilots must monitor the automated functions and make sure that restrictions are met regardless of other distractions.

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Original NASA ASRS Text

Title: B737 Captain reports being issued a crossing restriction but fails to start down in in a timely manner. Error is noted by ATC.

Narrative: We were given a crossing restriction 100 NM west of GHM VOR at FL350 from FL380. I thought the aircraft would make the restriction after programming the FMC. I think now that VNAV was not armed. Both Pilots got involved with seating passengers and communicating with F/As regarding turbulence; but we did not start the descent until ATC called and told us we had missed the crossing restriction. All pilots must monitor the automated functions and make sure that restrictions are met regardless of other distractions.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.