Narrative:

When we arrived at the aircraft in the early morning we noticed the fuselage was covered with a heavy frost. It appeared that the wings and tail were deiced prior to our arrival. My first officer preflighted the aircraft and reported that the right winglet still had frost and the entire fuselage and nose was covered; as was my windshield. I called the station to advise the need to re-deice; but was unable to reach anyone. They were all working another flight. When the first ramp agent arrived at the aircraft at boarding I told her that we would have to be deiced. She said 'okay'. When she brought the baggage slip to us; I again told her; 'we would be deicing.' she said; 'what?' she left and told someone on the ramp. He soon plugged a headset into the airplane to speak to us. He explained that the aircraft was properly deiced earlier. I told him that the right winglet and the entire fuselage still had frost. He said again it was properly deiced an hour and 45 minutes ago and hoar frost is allowed. I told him again; the aircraft needed to be deiced; there was still frost on the aircraft wing and that the hold over time for type 1 at 30 degrees was expired. He then told me that type 1 does not have a hold over time and he was not going to stand here and argue with me; but continued to do just that. I told him this was a safety concern. I told him that I was the captain and in charge of the safety of the flight and the aircraft would be deiced. He said; 'okay but I am going to charge the company for 30 gallons of deicing fluid and we were going to wait 10 minutes'. I replied; 'okay; do what you have to do.' he left and went to drive the deice truck. After a few minutes the truck started to move. With no communications they started to spray the aircraft. When finished a tactile inspection was preformed. The same ramp agent plugged back into the aircraft via headset. I told him that he needed to establish communication with the flight deck to verify that we were configured before deicing. He said; 'him talking to us earlier was just that.' no start; type; time; or tactile information was given. I did see the agent perform the tactile inspection. He then asked if we wanted to be pushed back or if I could make the turn out. I asked if this is where everyone turns out in the morning. He replied; 'I don't know I'm not a professional pilot.' this agent needs to be retrained on the deicing procedures. He was very argumentative and lacked respect for my authority.

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Original NASA ASRS Text

Title: A CRJ fight crew encountered obstructionism from their ground crew when they required additional deicing prior to departure.

Narrative: When we arrived at the aircraft in the early morning we noticed the fuselage was covered with a heavy frost. It appeared that the wings and tail were deiced prior to our arrival. My First Officer preflighted the aircraft and reported that the right winglet still had frost and the entire fuselage and nose was covered; as was my windshield. I called the station to advise the need to re-deice; but was unable to reach anyone. They were all working another flight. When the first Ramp Agent arrived at the aircraft at boarding I told her that we would have to be deiced. She said 'okay'. When she brought the baggage slip to us; I again told her; 'We would be deicing.' She said; 'what?' She left and told someone on the ramp. He soon plugged a headset into the airplane to speak to us. He explained that the aircraft was properly deiced earlier. I told him that the right winglet and the entire fuselage still had frost. He said again it was properly deiced an hour and 45 minutes ago and hoar frost is allowed. I told him again; the aircraft needed to be deiced; there was still frost on the aircraft wing and that the hold over time for Type 1 at 30 degrees was expired. He then told me that Type 1 does not have a hold over time and he was not going to stand here and argue with me; but continued to do just that. I told him this was a safety concern. I told him that I was the Captain and in charge of the safety of the flight and the aircraft would be deiced. He said; 'Okay but I am going to charge the company for 30 gallons of deicing fluid and we were going to wait 10 minutes'. I replied; 'Okay; do what you have to do.' He left and went to drive the deice truck. After a few minutes the truck started to move. With no communications they started to spray the aircraft. When finished a tactile inspection was preformed. The same Ramp Agent plugged back into the aircraft via headset. I told him that he needed to establish communication with the flight deck to verify that we were configured before deicing. He said; 'Him talking to us earlier was just that.' No start; type; time; or tactile information was given. I did see the Agent perform the tactile inspection. He then asked if we wanted to be pushed back or if I could make the turn out. I asked if this is where everyone turns out in the morning. He replied; 'I don't know I'm not a professional pilot.' This Agent needs to be retrained on the deicing procedures. He was very argumentative and lacked respect for my authority.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.