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B747 flight crew reports improper fuel load detected during preflight. Although the total fuel is correct it is not distributed correctly and the fueler is asked to correct it. After the fact it is discovered that transferring fuel with passengers aboard is not permitted with the fuel pump switches on in the cockpit.
| Attributes | |
| ACN | 940972 |
| Time | |
| Date | 201103 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZZ.Airport |
| State Reference | FO |
| Aircraft 1 | |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | First Officer Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 200 Flight Crew Total 12000 Flight Crew Type 8000 |
| Person 2 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 100 Flight Crew Total 15000 Flight Crew Type 2000 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
When fuel sheet was delivered to cockpit by the fueler we checked the fuel; but upon further scrutiny we noticed there was a discrepancy in the fuel loading location. Even though the fuel quantity was correct there was a 2;000 pound difference in the reserve tanks. We requested the fueler come back out. The fueler and supervisor came out; saw the error and went out to balance the fuel. While they did this we searched the manuals and found in the limits section a note which said not to transfer fuel on the ground with passengers loaded. It was too late; the fuel had already been transferred.
Original NASA ASRS Text
Title: B747 flight crew reports improper fuel load detected during preflight. Although the total fuel is correct it is not distributed correctly and the fueler is asked to correct it. After the fact it is discovered that transferring fuel with passengers aboard is not permitted with the fuel pump switches on in the cockpit.
Narrative: When fuel sheet was delivered to cockpit by the fueler we checked the fuel; but upon further scrutiny we noticed there was a discrepancy in the fuel loading location. Even though the fuel quantity was correct there was a 2;000 LB difference in the reserve tanks. We requested the fueler come back out. The fueler and supervisor came out; saw the error and went out to balance the fuel. While they did this we searched the manuals and found in the limits section a note which said not to transfer fuel on the ground with passengers loaded. It was too late; the fuel had already been transferred.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.