Narrative:

I had asked the agent not to close the door as we were completely full; ohb's [over head bins] were still open; and passengers were still getting seated. As I walked to the back to shut the ohb's the front entry door was closed. An aft flight attendant handed me a sweater found on the aircraft during cleaning and I opened the door to hand it to agent and discovered he had pulled back the jetway. I threw the sweater to him and then closed the door.at the time we began our pushback from the gate I had not given the captain our passenger count; learned he had 2 observers in the cockpit and the cockpit door was still open. I had not yet initiated the 'secure doors for pushback' announcement at the point the aircraft was moving on the ground. I quickly made the PA; waited for appropriate response; provided the count and then closed the door. We quickly attended to our duties including the safety demo only to get interrupted during the middle of it by a cleared for departure announcement from the cockpit. We quickly finished the O2 portion before we took off. The flight proceeded as planned but upon arrival; after observers had left the cockpit; I commented to the captain that the doors had not been armed when we began pushback. He shared he had told the agent to shut the door. The first officer later shared with me he had suggested a later wheels up time; but the captain had said no; to stay with one we had been given. We also had a new hire flight attendant on board and I had to explain to her all the things that went wrong with this experience. Agents should not close the door prior to flight attendant okay. This situation would not have occurred had the door remained open and the other timing/safety/far violations wouldn't have been an issue. In addition; the aircraft should never move on the ground before the cockpit door is shut. The entry door shouldn't be shut before the doors are armed! Captain shouldn't have initiated the closure of the front door; unless he had verified with the lead flight attendant.

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Original NASA ASRS Text

Title: A lead Flight Attendant detailed numerous failures by cockpit and ground crews to comply with FARs and company SOP during pushback and taxi.

Narrative: I had asked the agent not to close the door as we were completely full; OHB's [Over Head Bins] were still open; and passengers were still getting seated. As I walked to the back to shut the OHB's the front entry door was closed. An aft Flight Attendant handed me a sweater found on the aircraft during cleaning and I opened the door to hand it to agent and discovered he had pulled back the jetway. I threw the sweater to him and then closed the door.At the time we began our pushback from the gate I had NOT given the Captain our passenger count; learned he had 2 observers in the cockpit and the cockpit door was still open. I had not yet initiated the 'Secure doors for pushback' announcement at the point the aircraft was moving on the ground. I quickly made the PA; waited for appropriate response; provided the count and then closed the door. We quickly attended to our duties including the safety demo only to get interrupted during the middle of it by a cleared for departure announcement from the cockpit. We quickly finished the O2 portion before we took off. The flight proceeded as planned but upon arrival; after observers had left the cockpit; I commented to the Captain that the doors had not been armed when we began pushback. He shared he had told the agent to shut the door. The First Officer later shared with me he had suggested a later wheels up time; but the Captain had said no; to stay with one we had been given. We also had a new hire Flight Attendant on board and I had to explain to her all the things that went WRONG with this experience. Agents should NOT close the door prior to Flight Attendant okay. This situation would not have occurred had the door remained open and the other timing/safety/FAR violations wouldn't have been an issue. In addition; the aircraft should NEVER move on the ground before the cockpit door is shut. The entry door shouldn't be shut before the doors are armed! Captain shouldn't have initiated the closure of the front door; unless he had verified with the lead Flight Attendant.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.