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A physical altercation between a first class passenger and a B767 flight attendant during a transatlantic flight.
| Attributes | |
| ACN | 955292 |
| Time | |
| Date | 201106 |
| Local Time Of Day | 0601-1200 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Experience | Flight Attendant Airline Total 19 Flight Attendant Number Of Acft Qualified On 5 Flight Attendant Total 19 Flight Attendant Type 20 |
| Events | |
| Anomaly | Deviation - Procedural FAR Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During mid movie water service; passenger in first class pointed to a glass of water which was 1/3 full and a bottle of water which was 1/3 full. I assumed he wanted more water and brought him a glass of water fresh from the galley. About five minutes later I passed by and saw him with a glass of whiskey. He stopped me and said you knew what I was drinking. I said excuse me? Since I didn't understand what he meant. He said I was drinking whiskey; you brought me water. Still puzzled I told him that he pointed to a glass of water and that is why I brought him water. He said don't be a clown or you'll get it. I said to him don't start. He said I'll hit you and swung at me. I grabbed the drink and left the area at which time he got up and tried to swing at me again. When I saw what was happening I ran as fast as I could to the galley. Passenger punched me and pushed me into the number five flight attendant. I fell down and passenger began to hit me while I was on the floor. I kicked passenger in the groin and picked up a silver service tray and hit passenger to prevent him from approaching the cockpit area. At some point passenger hit number five flight attendant in the eye.
Original NASA ASRS Text
Title: A physical altercation between a first class passenger and a B767 Flight Attendant during a transatlantic flight.
Narrative: During mid movie water service; passenger in First Class pointed to a glass of water which was 1/3 full and a bottle of water which was 1/3 full. I assumed he wanted more water and brought him a glass of water fresh from the galley. About five minutes later I passed by and saw him with a glass of whiskey. He stopped me and said you knew what I was drinking. I said excuse me? Since I didn't understand what he meant. He said I was drinking whiskey; you brought me water. Still puzzled I told him that he pointed to a glass of water and that is why I brought him water. He said don't be a clown or you'll get it. I said to him don't start. He said I'll hit you and swung at me. I grabbed the drink and left the area at which time he got up and tried to swing at me again. When I saw what was happening I ran as fast as I could to the galley. Passenger punched me and pushed me into the number five Flight Attendant. I fell down and passenger began to hit me while I was on the floor. I kicked passenger in the groin and picked up a silver service tray and hit passenger to prevent him from approaching the cockpit area. At some point passenger hit number five Flight Attendant in the eye.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.