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A319 dispatcher reports the undetected failure of his computer messaging tool; resulting in numerous missed messages concerning weather; maintenance; weight and balance; ATC; and messages from flight crews.
| Attributes | |
| ACN | 974786 |
| Time | |
| Date | 201110 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown |
Narrative:
While working reroutes due to thunderstorms; my messaging tool stopped working. I was not receiving any messages. I missed the reroute from my crew on the ground which caused them to leave the gate much later than if it was working. While that was happening another one of my flights inbound; sent me info that he was holding and was possibly going to divert. When I realized that I wasn't receiving any messages approximately 45 minutes had passed. In that time I missed numerous messages.
Original NASA ASRS Text
Title: A319 Dispatcher reports the undetected failure of his computer messaging tool; resulting in numerous missed messages concerning weather; maintenance; weight and balance; ATC; and messages from flight crews.
Narrative: While working reroutes due to thunderstorms; my messaging tool stopped working. I was not receiving any messages. I missed the reroute from my crew on the ground which caused them to leave the gate much later than if it was working. While that was happening another one of my flights inbound; sent me info that he was holding and was possibly going to divert. When I realized that I wasn't receiving any messages approximately 45 minutes had passed. In that time I missed numerous messages.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.