While deplaning; a passenger turned right into a B737 galley and; with the flight attendant calling ...

Narrative:

During the deplaning; I stepped in the forward bulkhead (aircraft right) to step out of the way of the provisioner and agent as they conducted their jobs of provisioning and paperwork exchange with the pilots. It was raining fairly hard as well; and water was blowing in the forward galley door. I was saying goodbye to the passengers. Toward the end of deplaning; a woman who looked to be in her twenties; turned right to exit the aircraft instead of following those people directly in front of her who had turned left and exited properly. I immediately caught her turning and began to say repeatedly; 'no; no; no; no!!! Ma'am please turn around and go the other way'. The passenger continued on and stepped out onto the provisioning truck; finally stopping; turning around; getting back on the aircraft; and exiting aircraft left. The passenger never said anything to me or any (company) personnel. I should have been in the galley. It is very difficult when at times there are 3 crew members; provisioning and agents all jockeying for the same galley space. Perhaps there is some sort of temporary boundary that could be placed between the galley area and aisle to help passengers avoid mistakes. Although; I'm sure this would be considered a safety hazard.

Original NASA ASRS Text

Title: While deplaning; a passenger turned right into a B737 galley and; with the Flight Attendant calling to her; out into a provisioning truck before realizing the error; turning around and exiting the main cabin door.

Narrative: During the deplaning; I stepped in the forward bulkhead (aircraft right) to step out of the way of the provisioner and agent as they conducted their jobs of provisioning and paperwork exchange with the pilots. It was raining fairly hard as well; and water was blowing in the forward galley door. I was saying goodbye to the passengers. Toward the end of deplaning; a woman who looked to be in her twenties; turned right to exit the aircraft instead of following those people directly in front of her who had turned left and exited properly. I immediately caught her turning and began to say repeatedly; 'NO; NO; NO; NO!!! Ma'am please turn around and go the other way'. The passenger continued on and stepped out onto the provisioning truck; finally stopping; turning around; getting back on the aircraft; and exiting aircraft left. The passenger never said anything to me or any (company) personnel. I should have been in the galley. It is very difficult when at times there are 3 crew members; provisioning and agents all jockeying for the same galley space. Perhaps there is some sort of temporary boundary that could be placed between the galley area and aisle to help passengers avoid mistakes. Although; I'm sure this would be considered a safety hazard.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	989901
Time
Date	201201
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	B737 Next Generation Undifferentiated
Operating Under FAR Part	Part 121
Flight Phase	Parked
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

While deplaning; a passenger turned right into a B737 galley and; with the flight attendant calling to her; out into a provisioning truck before realizing the error; turning around and exiting the main cabin door.