37000 Feet

Browse and search NASA's Aviation Safety Reporting System

A crj-200 pilot observed equipment cooling warning messages after the aircraft doors were open. He began to make a log book entry and contacted maintenance control. They were familiar with the problem and proposed a solution; to cycle the door. When this cleared the messages; maintenance control suggested voiding the write up to avoid the time and expense of a maintenance call. The pilot was concerned that this was against policy; but complied to avoid seeming uncooperative.

Narrative:

After opening the passenger/cargo door at gate; received an ovbd cool caution and a display cool fail status message that would not clear. I went through the QRH checklist and even after selecting 2 other fans; messages would not clear. I wrote it up and called maintenance control. In the middle of the write up; he interrupted me and asked if I had cycled the passenger door. No jet bridge was attached. I was told to do that so they could save the money from calling out local maintenance. I cycled the doors and the message cleared. I wanted to continue the write up but he had me mark 'entered in error' across my write up instead. I reminded him a couple of times that I believed the write up was required and I was disregarded. That same issue in flight; if not cleared; is a land at nearest suitable airport. On ground; no fan would clear the messages. I did not want to argue because maintenance had labeled me as uncooperative in a previous; similar event. This situation seems to be a common; accepted; and expected sort of thing so I am not sure if this would be considered an issue but wanted to highlight it anyway.

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: A CRJ-200 pilot observed equipment cooling warning messages after the aircraft doors were open. He began to make a log book entry and contacted Maintenance Control. They were familiar with the problem and proposed a solution; to cycle the door. When this cleared the messages; Maintenance Control suggested voiding the write up to avoid the time and expense of a maintenance call. The pilot was concerned that this was against policy; but complied to avoid seeming uncooperative.

Narrative: After opening the passenger/cargo door at gate; received an OVBD COOL caution and a DISPLAY COOL FAIL status message that would not clear. I went through the QRH checklist and even after selecting 2 other fans; messages would not clear. I wrote it up and called Maintenance Control. In the middle of the write up; he interrupted me and asked if I had cycled the passenger door. No jet bridge was attached. I was told to do that so they could save the money from calling out Local Maintenance. I cycled the doors and the message cleared. I wanted to continue the write up but he had me mark 'Entered in Error' across my write up instead. I reminded him a couple of times that I believed the write up was required and I was disregarded. That same issue in flight; if not cleared; is a land at nearest suitable airport. On ground; no fan would clear the messages. I did not want to argue because Maintenance had labeled me as uncooperative in a previous; similar event. This situation seems to be a common; accepted; and expected sort of thing so I am not sure if this would be considered an issue but wanted to highlight it anyway.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.