Narrative:

Violated 2 far's. First [I] blocked 4 out of 5 jumpseats with parked carts. Company's official procedures require flight attendants to park 4 half carts at both doors 1L/1R which blocks 1L aft and 1R jumpseats. [I was] also required to park liquor cart in cross-aisle blocking 1 center left and 1 center right jumpseats. This is official procedure as well as necessity as galley is too small in relation to the number of passengers and extent of service. Secondly [I] left unsecured carts unattended. Because there are only 2 aisle flight attendants who can attend only 1 cart each. Three of the 5 unsecured (there are no tie downs) carts are by definition unattended. Galley flight attendant and purser are both in galley setting up and breaking down 3 tier carts while aisle flight attendants work in aisle so cannot be considered aisle flight attendants. With this configuration there is literally no other way to accomplish service. Also did not deploy cart restraints (not sure if this is an far violation) for two other cart positions (this is where half carts are stowed 1 behind the other). Reason for this being that rear cart restraints cannot be deployed as required (by placards) at same time that front cart restraints are deployed. I.e.-if rear restraints are deployed then carts protrude past the front restraints. It would obviously be even more dangerous to leave front restraints un-deployed (especially because the brakes on these carts; particularly the half carts; do not work) so I didn't use rear restraints. Luckily there was no bad turbulence and we did not have to take our jumpseats during service. Made sure to put all carts away in housing (though there are no tie-downs in housing either; which the un-reconfigured 767s still have) as soon as service completed--which took a full 4.5 hours.

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Original NASA ASRS Text

Title: B767 Flight Attendant believes that the aircraft she is working is not properly configured to allow compliance with FAR's and comply with company procedures for passenger service.

Narrative: Violated 2 FAR's. First [I] blocked 4 out of 5 jumpseats with parked carts. Company's official procedures require flight attendants to park 4 half carts at both doors 1L/1R which blocks 1L aft and 1R jumpseats. [I was] also required to park liquor cart in cross-aisle blocking 1 Center L and 1 Center R jumpseats. This is official procedure as well as necessity as galley is too small in relation to the number of passengers and extent of service. Secondly [I] left unsecured carts unattended. Because there are only 2 aisle flight attendants who can attend only 1 cart each. Three of the 5 unsecured (there are no tie downs) carts are by definition unattended. Galley Flight Attendant and Purser are both in galley setting up and breaking down 3 tier carts while aisle flight attendants work in aisle so cannot be considered aisle flight attendants. With this configuration there is literally no other way to accomplish service. Also did not deploy cart restraints (not sure if this is an FAR violation) for two other cart positions (this is where half carts are stowed 1 behind the other). Reason for this being that rear cart restraints cannot be deployed as required (by placards) at same time that front cart restraints are deployed. I.E.-if rear restraints are deployed then carts protrude past the front restraints. It would obviously be even more dangerous to leave front restraints un-deployed (especially because the brakes on these carts; particularly the half carts; do not work) so I didn't use rear restraints. Luckily there was no bad turbulence and we did not have to take our jumpseats during service. Made sure to put all carts away in housing (though there are no tie-downs in housing either; which the un-reconfigured 767s still have) as soon as service completed--which took a full 4.5 hours.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.