Narrative:

[A gate] agent supervisor entered the aircraft 11 minutes before the scheduled departure time and wanted to close the aircraft door. I explained that overhead bins were [still] open as the last of the passengers had just entered; and a long line in the aisle was still present. I told her that it was 11 minutes until scheduled departure. I had also informed the gate agents twice during boarding that oversized carry on baggage was entering the aircraft. The agent supervisor stated that the cargo [bin] had already closed. I told her that we may still have bags to check due to [being] oversized. At that time a bag came to the [forward] galley that was obviously well larger than the bag sizer would allow. The agent supervisor repeated that the cargo [bin] was closed. I told her we may have additional bags to check. I also told her not to close the aircraft entry door until I could get the overhead bins closed. As soon as I left the immediate area; the agent supervisor told [another flight attendant] that they had to go and proceeded to close the entry door. The far for overhead bin was violated. The far for stacked luggage in the closet was violated since additional oversized bags were on the plane and the only option was to stack them in the forward closet. The aircraft entry door was closed 5 minutes before scheduled departure time. The event occurred because the agent supervisor for this flight would not listen to the purser! This is an ongoing occurrence at this station for this flight.

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Original NASA ASRS Text

Title: Contrary to policy and flight attendant direction; a gate agent closed the cabin door before the cabin was fully prepared.

Narrative: [A gate] agent Supervisor entered the aircraft 11 minutes before the scheduled departure time and wanted to close the aircraft door. I explained that overhead bins were [still] open as the last of the passengers had just entered; and a long line in the aisle was still present. I told her that it was 11 minutes until scheduled departure. I had also informed the gate agents twice during boarding that oversized carry on baggage was entering the aircraft. The agent Supervisor stated that the cargo [bin] had already closed. I told her that we may still have bags to check due to [being] oversized. At that time a bag came to the [forward] galley that was obviously well larger than the bag sizer would allow. The agent Supervisor repeated that the cargo [bin] was closed. I told her we may have additional bags to check. I also told her not to close the aircraft entry door until I could get the overhead bins closed. As soon as I left the immediate area; the agent Supervisor told [another Flight Attendant] that they had to go and proceeded to close the entry door. The FAR for overhead bin was violated. The FAR for stacked luggage in the closet was violated since additional oversized bags were on the plane and the only option was to stack them in the forward closet. The aircraft entry door was closed 5 minutes before scheduled departure time. The event occurred because the agent Supervisor for this flight would not listen to the Purser! This is an ongoing occurrence at this station for this flight.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.