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A B737 next gen comm system was receiving static from the aircraft's wifi system but a company bulletin advised not turning it off out of concern for their passenger's experience.
| Attributes | |
| ACN | 1156750 |
| Time | |
| Date | 201403 |
| Aircraft 1 | |
| Make Model Name | B737 Next Generation Undifferentiated |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Aircraft Furnishing |
| Person 1 | |
| Function | First Officer |
| Experience | Flight Crew Last 90 Days 433 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
I don't know where else to submit this; nor do I know if the company is aware of the issues with the wifi. The wifi is interfering with communication over the comm's. It randomly produced constant static (broken squelch). Turning it off instantly solves the problem. The recent crew bulletin addresses not resetting the wifi due to the 'experience for passengers.' how about the pilot's ability to hear ATC? What is being done to address the obvious issue?
Original NASA ASRS Text
Title: A B737 Next Gen COMM system was receiving static from the aircraft's WiFi system but a Company bulletin advised not turning it OFF out of concern for their passenger's experience.
Narrative: I don't know where else to submit this; nor do I know if the Company is aware of the issues with the WiFi. The WiFi is interfering with communication over the COMM's. It randomly produced constant static (broken squelch). Turning it off instantly solves the problem. The recent Crew Bulletin addresses not resetting the WiFi due to the 'experience for passengers.' How about the pilot's ability to hear ATC? What is being done to address the obvious issue?
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.