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|
Attributes | |
ACN | 1165868 |
Time | |
Date | 201404 |
Local Time Of Day | 0601-1200 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | A319 |
Operating Under FAR Part | Part 121 |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Gate agents were in violation of far 121.309. Per my in-flight manual; 'a preflight inspection is required (which includes the verification of emergency equipment) and must be completed.....every time you change to a different aircraft...' unfortunately these agents are under so much pressure to 'close the door 10 minutes early'; that they didn't understand as the working outbound crew; we would need 5 minutes to stow our bags and complete our preflight checks. In all their excitement asking how soon they could board; we specifically said we would need five minutes. They disregarded our request and began boarding before we had our bags stowed. As the #4 I had emergency equipment checks to do which I was not able to accomplish. Because all the agents can focus on is 'closing the door' 10 minutes early and of course their 'on-time' departure; losing any regard/respect for their co-workers/other departments;ie; pilots/flight attendants that also have responsibilities/pressures that are required to achieve the ultimate goal. I wish greatly that I had a suggestion; but since it's such a problem at so many stations; I feel the station managers should be more understanding; and proactive. Unfortunately; they are the ones putting so much pressure on their agents; and from my experience; most station managers have absolutely no idea of our job responsibilities; and quite frankly; could care less.
Original NASA ASRS Text
Title: Air Carrier Flight Attendant reports that gate agent pressure for early departures is getting in the way of proper cabin preflights.
Narrative: Gate agents were in violation of FAR 121.309. Per my In-flight Manual; 'a preflight inspection is required (which includes the verification of emergency equipment) and MUST be completed.....every time you change to a different aircraft...' Unfortunately these agents are under so much pressure to 'close the door 10 minutes early'; that they didn't understand as the working outbound crew; we would need 5 minutes to stow our bags and complete our preflight checks. In all their excitement asking how soon they could board; we specifically said we would need five minutes. They disregarded our request and began boarding before we had our bags stowed. As the #4 I had emergency equipment checks to do which I was not able to accomplish. Because all the agents can focus on is 'closing the door' 10 minutes early and of course their 'on-time' departure; losing any regard/respect for their co-workers/other departments;ie; pilots/flight attendants that also have responsibilities/pressures that are required to achieve the ultimate goal. I wish greatly that I had a suggestion; but since it's such a problem at so many stations; I feel the station managers should be more understanding; and proactive. Unfortunately; they are the ones putting SO much pressure on their agents; and from my experience; most station managers have absolutely no idea of our job responsibilities; and quite frankly; could care less.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.