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A lead flight attendant reported passenger agents are failing to comply with regulations requiring them to assure all far requirements for cabin preparation are completed before closing passenger boarding doors. The reporter cited pressure from the company for on-time departures as a contributing factor.
| Attributes | |
| ACN | 1104710 |
| Time | |
| Date | 201307 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Please ensure that passenger agents are well versed on fulfilling the fars requiring confirmation with lead flight attendant prior to door closure. On this flight they attempted to close the door without confirming to me that all fars had been met. I managed to catch them half way through door closing and twice stated that they had not verified nor confirmed with me. Bins were still open and I had not gotten confirmation from crew as to whether exit row verifications had been done. It was prior to scheduled departure time and they were in a rush to close. There is so much pressure from the company to meet on time departures that I feel fars are being compromised. Also; our crew found a lot of leftover items in the flight attendant bunk room cubby holes and cabinets from previous flights...a bottle of water in a first class overhead bin; reading glasses in one flight attendant bunk; etc. A proper security sweep had not been done. Again; the company is in a rush and wants a quick turn around and is compromising safety and security [to do so].
Original NASA ASRS Text
Title: A Lead Flight Attendant reported passenger agents are failing to comply with regulations requiring them to assure all FAR requirements for cabin preparation are completed before closing passenger boarding doors. The reporter cited pressure from the company for on-time departures as a contributing factor.
Narrative: Please ensure that passenger agents are well versed on fulfilling the FARs requiring confirmation with Lead Flight Attendant prior to door closure. On this flight they attempted to close the door without confirming to me that all FARs had been met. I managed to catch them half way through door closing and twice stated that they had not verified nor confirmed with me. Bins were still open and I had not gotten confirmation from crew as to whether exit row verifications had been done. It was prior to scheduled departure time and they were in a rush to close. There is so much pressure from the company to meet on time departures that I feel FARs are being compromised. Also; our crew found a lot of leftover items in the flight attendant bunk room cubby holes and cabinets from previous flights...a bottle of water in a First Class overhead bin; reading glasses in one flight attendant bunk; etc. A proper security sweep had not been done. Again; the company is in a rush and wants a quick turn around and is compromising safety and security [to do so].
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.